6039 West IH 10, San Antonio, TX 78201, United States of America
#218 of 317 hotels in San Antonio
Guests' ChoiceBased on 279 hotel reviews
6.8Cleanliness
7.1
Comfort
7.2
Location
8.0
Facilities
6.9
Staff
7.6
Value for money
7.2
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 16, 2024
Rhondadee
United States of AmericaBreakfast buffet was great and the space to eat was really spacious.
Stayed in March 2024
Reviewed: March 16, 2024
Jones
United States of AmericaThe pool door was broke on the first day of our visit. The employee on duty seemed annoyed that we asked about when it would be fixed. We went to dinner and shopped for a little bit when we returned we inquired if the door had been fixed. It was only when we made a little fuss about not being able to use the pool did the attendee begrudgingly address the issue. The pool was freezing and the hot tub was overly chlorinated. The roll out bed had no padding and when we requested pillows and blankets for the roll out I was told they didn't have any. I requested these items a head of time. The staff was very annoyed when asked to do anything.
The room was clean and the hotel was close to attractions.
Stayed in March 2024
Reviewed: March 14, 2024
Wenqing
United States of AmericaRoom smells bad, I think it needs fresh airflow.
Good location
Stayed in March 2024
Reviewed: March 10, 2024
Valerie
United States of AmericaNot enough towels
Pool was freezing, hot tub had way too much chlorine it burned our eyes and my kids body was very itchy after and ended up getting a rash
Stayed in March 2024
Reviewed: January 29, 2024
Alma
United States of AmericaStaff I ask for comforter for sofa bed he only give me small blanket I ask for normal comforter he say he not have anymore so I told give me extra blanket he response I can't unfriendly rude night employee
I loved the stay the bedroom the facility
Stayed in January 2024
Reviewed: December 23, 2023
Jessica
United States of AmericaThe pool was advertised as heated but it wasn’t and the mini fridge in the room was leaking.
The hotel and staff were great. The beds were very comfortable and the breakfast was delicious. They never ran out of food.
Stayed in December 2023
Reviewed: November 20, 2023
Urbina
United States of AmericaNothing
Good hotel 👍
Stayed in November 2023
Reviewed: October 30, 2023
Stephanie
United States of AmericaThe hidden deposit, had to complain about noise
The location and breakfast
Stayed in October 2023
Reviewed: October 22, 2023
Minnie
United States of AmericaThe room was not clean, the tile floor was sticky and dirty. I requested t be cleaned, the manager stated that housekeeping were gone for the day. I asked them to provide a mop; they did not. We kept ous shoes on the entire stay. Also, the bed were not made; the linens were on the bed and the chair. I told the manager via telephone; he made not effort to have someone make the beds. I stay shave never ever ever in my hotel rentals over 35 plus years have ever had to make my own bed. I feel our stay should have been credited or provided a voucher for our rooms. I have not yet gone on Yelp or other websites to post the pictures of how I found the room BUT I do have them. It depends on how this is handled. I spoke with the attendant also when we checked. I called the manager after 9 am. I had already spoken to the manager the previous night.so he was informed when we discovered the bad wer unmade and the flo I also suffered a muscle cramp dur
The room was large; handicap accessible as requested. The double beds were comfortable. The shower was large, there were plenty of clean fluffy towels. The room was quiet, no noises from outside or next door.
Stayed in October 2023
Reviewed: September 24, 2023
Elizabeth
United States of AmericaOur bathtub/shower didn’t drain water well, so we stood in water while we showered.
Front desk was very friendly.
Stayed in September 2023
Reviewed: August 30, 2023
Enicette
United States of Americamy bathtub was clogged, the water did not go down, they did not make my bed and it smelled musty
Stayed in August 2023
Reviewed: August 14, 2023
Robert
United States of AmericaThe bathroom was dirty and I’m done disrepair
The breakfast was ok.
Stayed in July 2023
Reviewed: August 13, 2023
Patricia
United States of AmericaThe A/C was not cooling even being at 60, the room got warm that night and uncomfortable to sleep
The room itself was great
Stayed in August 2023
Reviewed: August 5, 2023
Emily
United States of AmericaThere was a musty smell in the hallway on our floor(3rd) . Very slow elevator and the mop water was always very dirty when they were mopping
The room slept our whole family of 5, on-site breakfast
Stayed in July 2023
Reviewed: July 4, 2023
Jasmin
United States of AmericaIt wasn't clean like i thought.
Breakfast
Stayed in July 2023
Reviewed: June 21, 2023
Tammy
United States of AmericaAc struggled to keep up. Breakfast had to be eaten down in Cafe which was not convenient to my family.
It was clean
Stayed in June 2023
Reviewed: June 16, 2023
Joanne
United States of AmericaThere was no housekeeping if stay was less than 3 days I was ok with that but every day housekeeping came into my room took the dirty towels but never replaced them with clean towels?!!! Trying to find a place to park when I got back to hotel late was a challenge
Room was clean and hotel was quiet
Stayed in June 2023
Reviewed: June 13, 2023
E
United States of AmericaThe room was for 5 people and only had 2 towels. Went to the reception and tood like 15 mins to get someone to come in to help me. The elevator smells like weed. The beds were comfortable but not the sofa cama. They didn't have enough blankets. We had to report the handle on the bathroom door broke. The ceiling had stains, and the TV sound was awful.
Was very close to the highway.
Stayed in June 2023
Reviewed: June 5, 2023
Robert
United States of AmericaAc didn't work unless you were sitting on top of the unit
The price and location
Stayed in June 2023
Reviewed: April 25, 2023
Lolybo
United States of AmericaPool was really cold. It was an indoor pool, the water should be tegulated. Sink didn't drain Pillows smelled funny Our fire alarm went off in the middle of the night for no reason.
Comfortable bed. Good breakfast
Stayed in April 2023
Reviewed: April 24, 2023
Jose
United States of Americathe bed for the sofa bed wasn’t just springs but it’s ok other than that everything was good
pretty nice room
Stayed in April 2023
Reviewed: April 15, 2023
Stephanie
United States of Americathe whole floor 2 smells like smoke and it’s a non smoking room
affordable
Stayed in April 2023
Reviewed: March 21, 2023
Lisa
United States of Americai had a dirty bed and room was dirty when we arrived.
The staff were very friendly.
Stayed in March 2023
Reviewed: March 20, 2023
Gonzalez
United States of AmericaThe bed was a little uncomfortable. Ice machine on our floor was not working. The room was not cleaned as well as I would have liked. I found a baby bottle in the room, which definitely was not ours.
Location was great. Close to everything. The breakfast was awesome.
Stayed in March 2023
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