Great Location, Nice facilities, very clean

Stayed in May 2024

Not much - TV not set up properly so only few analogue channels

Fantastic location for monorail and top malls (5min) and for fizzing nightlife of Bukit Bintang, located next to a big HSBC and opposite great local food. Room is superb with massive walk in shower, great personal care products and huge double bed. Great breakfast array served until 10.30 for night owls.

Stayed in May 2024

House keeping was a bit slow

Customer service was great

Stayed in May 2024

It’s more dated vs the pictures and bathroom / shower could be cleaner.

Great location for Bukit Bintang, just off the main road. Comfortable bed, mattress and soft pillows. Unlimited drinking water available and soft drinks complementary. I found it relative quiet for the area (windows faced side street). Nice little pool. Friendly staff and spoke good English. Aircon worked well. I would stay again.

Stayed in April 2024

Nothing really.

Great hotel in a central location. Friendly, professional service offered by the wonderful staff. We were very kindly given a late check out by the lovely staff.

Stayed in April 2024

The front of the hotel faces a disco that plays boom boom music all night till about 6am every night! If you want to sleep, ask for a room on the other side of the hotel where it is surprisingly very quiet and you don’t hear the disco

Excellent location, breakfasts and chill vibes in the heart of a busy city.

Stayed in May 2024

Because the hotel is in a lively location, it can get quite noisy at night when trying to sleep. Still managed to fall asleep, but might be good for light sleepers to be aware of this

Great location, friendly staff and such comfortable bed and pillows! Loved the small touch of asking about pillow and tea preference

Stayed in April 2024

I think the selection of options for breakfast could be wider e.g. an egg station. And a barrister rather than a coffee machine.

Staff were very welcoming and helpful. Room was very clean and quiet. Bed was super comfy. Very close to Bukit Bintang MRT station. Modern and stylish design. Plenty of bars and restaurants close by. Nice view from the room.

Stayed in April 2024

Incredibly noisy club outside that starts at 10pm till 5am. Had enough by the 3rd night and requested for a room change. The night reception was super nice and helpful, and found me a room on the other side of the hotel which didn't have as nice a view but was quiet. Thank you!

The staff were amazing and super helpful. Spacious rooms, nice beds and a good selection of pillow options. Free drinks in mini bar plus ample filtered water available.

Stayed in April 2024

Body wash need to improve

Stayed in April 2024

Easy to grab food or grab car

Stayed in April 2024

The shower head wasn’t great - maybe needed a good scrub to work better but it like didn’t have enough water coming out so was a bit annoying to wash soap off. Also I really didn’t like that the soaps provided smelt kind of orange like haha. But that’s just me being picky!

Great location. Very kind staff. Lovely room. Comfy bed. Clean. Filtered water provided. Nice pool area and bar up there too.

Stayed in March 2024

Only stayed for five nights wish it had been longer.

Great location in KL. Staff were exceptional and so helpful. Rooftop bar was also terrific spot. Just a wonderful place to stay in an exciting city.

Stayed in April 2024

A bit tired looking in parts - needs a coat of paint and room fittings could be spruced up.

Good family size room. Good location, cool rooftop pool. Friendly staff.

Stayed in March 2024

Little worn in places, pool doesn't have the best view or cocktails - but fine

Totally fine hotel in an excellent location

Stayed in March 2024

The area itself: side alleys around the hotel are quite dodgy. Avoid as much as possible. Water pressure of the shower was very low, A/C is not much adjustable so it can get too cold in the room especially during the night.

Extremely friendly and welcoming staff. Very clean, rooms are cleaned every day, fridge is refilled (incl. water). Hospitality is big here! Very convenient location with both hustling night life, street food around the corner as well as shopping malls, monorail station etc. Beds are very comfy. Free coffee and tea in the afternoon. Didn’t have time to jump into the swimming pool.

Stayed in April 2024

The food that was served for breakfast. The rice is to dry and the food is not that tasty.

The location and the friendly and helpful staff.

Stayed in March 2024

Bed can be improve

Spacious room, clean, and good location

Stayed in March 2024

Lovely breakfast and clean rooms.

Stayed in March 2024

The Journal succeeds in making you feel at "home". With the upcoming refurbishments it will be even better. I have stayed here a few times now and already booked a next stay. Enough said. Spacious rooms, superb location, great service team.

Stayed in March 2024

Breakfast spread was so-so

Location

Stayed in March 2024

The room was noisy from the nearby nightclub. Not the hotels fault but nevertheless we had to change rooms to the other side where the noise couldn't be heard.

Extremely comfortable bed in a well equipped room, great location in Bukit Bintang. We will definitely return

Stayed in March 2024

Hot water may run out in the morning

Roomy and comfortable. Staff cater to individual preference for tea requests

Stayed in March 2024

Nothing

Nice and cosy Friendly staff

Stayed in March 2024