The pool was not impressive.

The service was exceptional. The building and interior was very grand and impressive.

Stayed in May 2024

It was a amazing stay. TV lobby with kids tent was heart touching. We stay their nights. Staff were attended every request made by us and cleaned the room every day. They arranged everything to perfect our stay at Shangri-la Kuala lumpur. Highly recommended. I would say that this will never forget those 4 day stay at hotel. Thank you Shangri-la Kuala Lumpur.

Stayed in May 2024

The locks in the washroom were not usable Cost is slightly higher

Good access Comfortable stay Well mannered staff

Stayed in May 2024

N/A

Lovely staff and ambience, loved the room, spacious and every aspect considered and taken care off

Stayed in May 2024

None

I stayed in a family room. It's enough space for 4 people (2 adults and 2 kids). And recommend to use the roomservice, it's quite nice.

Stayed in May 2024

1

1

Stayed in May 2024

Staff keen for assistance Breakfast buffet was excellent

Stayed in April 2024

None.

Breakfast was great at the Horizon Club.

Stayed in April 2024

One of the restroom floor very dirty

Staff very friendly & excellent service

Stayed in April 2024

More variety at breakfast

Size of room and the staff

Stayed in April 2024

staffs not explained what are the facilities availble

room arrangement, staffs

Stayed in April 2024

Not the trendiest and has an 80s feel about it

location is perfect

Stayed in April 2024

Breakfast should be more Western cuisine.

Stayed in April 2024

Great location for sightseeing.

Stayed in March 2024

The humidity in the room is quite high, and due the age of rom there is slight unpleasant smell sometimes. I would strongly suggest dehumidifiers.

Property was great, lobby, service, food.

Stayed in April 2024

Excellent service 💯

Stayed in March 2024

Family room with tent is fantastic for kids. breakfast was excellent. top notch hotel in fabulous location. 5 min walk to Petronas Towers. pre ordered in room dining after a super late arrival. was ready when we checked in. perfect.

Stayed in April 2024

No thing

The breakfast was excellent with a lot of choice: pastries were delicious. We had a diner buffet which was absolutely exceptional. The best we ever had. All staff members were helpful and very professional especially the concierge “Rizal” . He has been very helpful. Many thanks to him.

Stayed in April 2024

breakfast excellent

Stayed in April 2024

The bathroom is somewhat small.

Our stay at Shangri-La exceeded our expectations on every level. We arrived to the hotel late due to a delayed flight, but the front desk officer checked us in fast and accommodated all our requests. He even gave us a room upgrade, which we appreciated after a long day. The breakfast was exceptional, and the hotel atmosphere was very pleasant and welcoming. The location is perfect too, we were able to see a lot of the city by taxi. The rooms were clean and in-room dining was fast and delicious.

Stayed in April 2024

The pricing and the facilities denied to executive rooms.even though the pricing difference is not much as compared with suit rooms. Some facilities are denied to executive rooms is not at all fair.

About the location and facilities

Stayed in April 2024

Simply nothing

Exceptional service and amazing breakfast buffet

Stayed in April 2024

Swimming pool was closed for maintenance and was not informed prior or during check-in. Alternate arrangements were made to use swimming pool at a nearest hotel with shuttle service which was not comfortable or convenient.

From the moment we stepped through the doors, we were greeted with warmth and genuine hospitality that set the tone for the entirety of my stay. The customer service was nothing short of exemplary. Every member of the staff, from the front desk, horizon club (Kely, Syafiq & Ina) to the housekeeping team (Karan), went above and beyond to ensure that my needs were not only met but exceeded. Their attention to detail and commitment to guest satisfaction truly set them apart. The horizon club rooms were spacious and comfortable, providing the perfect retreat after a long day of exploring the city. Perfectly located close to KL tower and 10 mins walk to KLCC mall & Petronas tower. Highlight of my stay was the exclusive access to the club lounge. The club lounge service at Shangri-La is unparalleled, offering a tranquil oasis where guests can unwind and enjoy a range of complimentary amenities. From the afternoon tea service to the evening cocktail hour, every aspect of the club lounge experience was thoughtfully curated to provide the ultimate in relaxation and indulgence. Breakfast was sumptuous spread of delicious and freshly prepared dishes, ranging from continental favorites, fresh fruits and juices to local specialties. Used Grab app to book taxi to commute and explore the town.

Stayed in April 2024

So far no

I love the food and service is good. Good job and keep it up

Stayed in April 2024