All the furniture and colour scheme looked new and clean, but from the late 90's. It felt strange, like we'd gone back in time. However, the hotel was well presented and we enjoyed our stay.

The staff were very friendly and polite. The room was very clean with all the amenities you need. The bed was large and very comfortable.

Stayed in May 2024

Unfortunately, shower tray ridiculously slippy.

Great location and quiet. Breakfast was very good. Staff at reception and in breakfast-room were friendly and helpful.

Stayed in May 2024

Rooms are looking a bit tired these days

Location, quiet and comfortable. Good value

Stayed in May 2024

Mattress felt very cheap and not very supportive

Clean. Good price. Free parking. Good location.

Stayed in May 2024

Nothing.

Decent sized room and large, comfortable bed. Very convenient location. Large car park nearby, which was free for us as hotel guests. We had a minor issue with our room key, which was sorted quickly and efficiently by the staff member on duty. Excellent value for money.

Stayed in May 2024

Pleasant location, very convenient next to parking Lot

Stayed in May 2024

Our superior twin room had a problem with the shower controls. The shower control to turn on was backwards and loose (it came off in my hsnd), which made it difficult to work out initially. We reported it to reception after our first night. We were room 224. This should have been checked before we arrived to make sure it was in good working order. I did let Johnny know that my friend's burger was cold on our first night. This was immediately replaced and resolved very quickly with a free round of drinks by Johnny. Also, we discovered that the area was full of homeless and hooded and masked youngsters and full of security guards when my friend and I popped to Sainsbury's. It made us feel unsafe, so we remained in the hotel both evenings of our stay. In saying that, the hotel more than made up for this as we enjoyed the cocktails, wine, and the delicious food. I would give our stay 8 out of 10.

The lady who greeted us at reception when we arrived late afternoon on Monday 20th May and checked us in was exceptional. She was of great assistance as to where we could park our car as my father travelled with a mobility scooter. Unfortunately, I do not have her name. Both rooms were comfortable and clean with everything we needed. When we entered the bar/restaurant area, it was Johnny who served our drinks. He was friendly, efficient, and helpful. When there was an issue with my friend's meal, he dealt with it professionally and without fuss. The food was lovely and I had the same meal again the following night we were there. I would say that Johnny and the lady at reception were the two most outstanding members of staff that we had dealings with during our two night stay. Other members of staff in the restaurant seemed not as friendly but accomodating enough.

Stayed in May 2024

Convenient to the city centre, very helpful staff

Stayed in May 2024

We liked everything. Can.t find fault at all.

Breakfast was good. Something to suit everyone. Plenty of choice.

Stayed in May 2024

Great location and we had a nice quiet room. The bed was very comfortable.

Stayed in May 2024

They have no fridge in my the room

It was quite room

Stayed in April 2024

City centre location is good and parking at the adjacent car park was easy and convenient

Stayed in May 2024

Pillows are lumpy foam. Bedding is generally cheap and cheerful - but adequate. Our air conditioning wasn't working properly.

Little extras .... fresh fruit and muffins and water at reception. Free parking very close by. Staff.

Stayed in May 2024

This was great value for money especially as we had free parking as well. We didn't use the restaurant for breakfast as we were meeting family we would certainly stay here the next time we visit Bristol.

Stayed in May 2024

Nothing

Our room was spacious and clean and as an added bonus we had a balcony

Stayed in May 2024

Carpet in the room was very stained and needs a good clean. A mini fridge in the room would be helpful

Good central location with adjacent car park avoiding the Clean Air Zone. Large comfortable bed. Well laid out room with plenty of storage and mirrors. Good breakfast with vegan options.

Stayed in May 2024

Duvet bit warm, lighting could be improved, but overall great room, slept well

Very clean, comfy bed, plenty of pillows, good size room and bathroom, close to shops and castle park, on busy road but not noisy, air condition worked well

Stayed in May 2024

A little outdated e.g. carpets.

The location of the property was perfect, only a 15 minute walk to the harbour. It was clean and staff were nice.

Stayed in May 2024

Trying to get into the carpark was a little bit puzzling, was in wrong lane and had to very quickly swerve into correct lane at last second because it was on a bend it wasn't clear to me.

location, and very nearby parking. Nice buffet breakfast, in a nice calm room.

Stayed in March 2024

To not working in room and not repaired despite notifying reception

Location and comfort

Stayed in May 2024

Was expensive for Great Bristol Run week

good location, next to Cabot Circus

Stayed in May 2024

The carpet in our room was quite worn and needed replacing.

Great Breakfast. Lovely bar. Very helpful and friendly staff.

Stayed in May 2024

Central location

Stayed in May 2024

The signage from the street wasn’t that clear

Staff were very accommodating and supported me as I was travelling with young family

Stayed in March 2024