Reviews of Best Western Plus Hôtel Massena Nice
58, rue Gioffredo, 06000 Nice, France
#81 of 172 hotels in Nice
Guests' ChoiceReview Score
Based on 1155 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
9.5
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Facilities
8.1
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Staff
9.2
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Value for money
8.0
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Free Wifi
7.9
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Reviewed: June 6, 2024
Robert
United States of America1 review9.0“good”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
No lounge
I Wish they had a small lounge for after dinner drinks. Breakfast was good.
Stayed in June 2024
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Reviewed: June 6, 2024
Gabriel
Madagascar49 Reviews6 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
room too small - not enough value for price
location friendly staff at the reception
Stayed in April 2024
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Reviewed: June 2, 2024
Alison
United Kingdom5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Triple Room
- • Stayed 5 nights
- • Submitted from a mobile device
Our room was really fashioned out of what must have been store cupboards originally. Quirky but looked into very very tatty roofs. Therefore very little light.
Great location
Stayed in June 2024
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Reviewed: May 30, 2024
Ann
Thailand22 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room with Terrace
- • Stayed 3 nights
- • Submitted from a mobile device
Open toilet
Location is nice
Stayed in May 2024
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Reviewed: May 25, 2024
Janice
United States of America13 Reviews1 helpful vote8.0“it was ok , Small room”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
small room , construction noise , no bar for Cold drinks
location , front desk Staff
Stayed in May 2024
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Reviewed: May 22, 2024
Jeanne
United States of America83 Reviews7 helpful votes8.0“A very well-located hotel that is good value but bathrooms could be a challenge for seniors and others. Staff is superb”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bathrooms. Separate tiny rooms for toilets. No grab bars in tubs or showers. Very unsafe. High tubs difficult to enter especially with narrow opening due to unmovable glass partition. It would take a very small investment to install grab bars everywhere. This would be both kind and wise.
Location. Historic building. Friendly competent staff.
Stayed in May 2024
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Reviewed: May 21, 2024
Douglas
United States of America3 Reviews8.0“Nice for short stay, Fantastic staff”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms are quite noisy and can hear people through the walls and furniture moving overhead . Toilette area was very very small
Great breakfast, really good location
Stayed in May 2024
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Reviewed: May 19, 2024
Maxime
France3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff was amazing
Stayed in May 2024
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Reviewed: May 17, 2024
David
United Kingdom70 Reviews5 helpful votes8.0“Nice hotel, perfect location and excellent breakfast”- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony
- • Stayed 3 nights
Small size of allegedly deluxe room with notable failure in fittings from minute bedside table, lack of drawers in room and bathroom. Designed by a man with appearance as opposed to function? Sadly,we had an unrequested room change from our booking- terrace for balcony with attendant loss of space highlighted by poor weather.
Excellent location, decor, very comfortable bed and top class breakfast. Staff were superb
Stayed in May 2024
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Reviewed: May 16, 2024
Bernadette
United Kingdom7 Reviews7.0“Very nice nut over priced”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Area-
Parking- helpful staff
Stayed in May 2024
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Reviewed: May 11, 2024
Pat
Canada14 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very small bathroom and slightly difficult getting out of tub .The external picture of hotel showed promenade anglais but our view was of a construction area
Location good comfortable beds
Stayed in May 2024
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Reviewed: May 11, 2024
Konstantinos
Greece21 Reviews1 helpful vote9.0“Great location, fair stay”- • Leisure trip
- • Couple
- • Deluxe King Room with Terrace
- • Stayed 4 nights
- • Submitted from a mobile device
The toilet department in the room
Very good location, friendly staff
Stayed in May 2024
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Reviewed: May 6, 2024
Terese
United States of America11 Reviews1 helpful vote9.0“Very pleasant place in a great location.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was a bit noisy.
Great location, helpful and friendly staff.
Stayed in April 2024
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Reviewed: May 5, 2024
Camille
United Kingdom7 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room felt more like a 3* hotel than a 4* - the pictures are quite misleading - which was disappointing. The rest was fine.
Very well located, close to the old town and the promenade.
Stayed in May 2024
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Reviewed: May 3, 2024
David
Ireland9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
View from our room wasn't great
Central location friendly helpful staff. And very clean Good breakfast
Stayed in May 2024
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Reviewed: April 25, 2024
Vanessa
United Kingdom22 Reviews2 helpful votes8.0“A perfect location and a very enjoyable stay.”- • Leisure trip
- • Couple
- • Deluxe King Room with Terrace
- • Stayed 3 nights
The room itself was pretty small for the cost. The fruit at breakfast wasn't up to the standard of everything else.
The terrace in our room was great and the breakfast was good. The location of the hotel was ideal and the staff were very helpful.
Stayed in April 2024
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Reviewed: April 21, 2024
Kevin
United Kingdom17 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
poor view from balcony
Good location
Stayed in April 2024
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Reviewed: April 15, 2024
Victoria
United States of America14 Reviews1 helpful vote9.0“Great location , Booking stated that parking was included at no additional cost”- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Having to pay for parking
Location, was told that parking was included but it wasn’t
Stayed in March 2024
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Reviewed: April 14, 2024
Poulou
Greece2 Reviews8.0Very Good- • Family with young children
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
They.took.540.euros.from.my.creditcardfrom.20.march
The.people.at.the.reception.were.very.willing.and.hellpful
Stayed in April 2024
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Reviewed: April 12, 2024
Iveta
Latvia63 Reviews8 helpful votes8.0“nice place for a short stay in Nice”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 5 nights
It's not a hotel problem, but very noisy at nights - there is a night club next to the hotel - Fridays and Saturdays are very active until 4-5 in the morning. Other nights are noisy due to garbage truck activity at the nights. Toilet is separate (that's is not bad), very small.
Location of the hotel is great in the very center of Nice. The breakfast is OK - nice for France, but not excellent for 4* hotel. Bathroom and room are spacious, the bed is comfortable. Tram and bus are 7-9 min by walk from the hotel
Stayed in April 2024
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Reviewed: April 8, 2024
Anton
Finland10 Reviews9.0“Stress free stay in Nice”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
To be honest considering the price of the hotel everything was satisfactory and up to the expected standard.
We had two rooms and got a complimentary upgrade on the other one which was a very pleasant suprise. Valet service made the arrival and departure from the hotel easy and we didn't have to stress about parking. Staff was extremly attentive and helped with all of our questions. Breakfast was very good with lots of variety!
Stayed in March 2024
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Reviewed: March 18, 2024
Jill
United Kingdom114 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
Wifi was patchy. Apparently there was a problem with the network. No air conditioning in the room despite it being advertised as such. When questioned the valet said we could 'open the window' Fine as it was March but I am pretty sure it would not have been good enough in the Summer. I sometimes feel that booking through Booking.com you get the worst of the rooms.
Location was great. Restaurants, beach, shops, castle, 'promenade des Anglais' all within a few minutes walk. Breakfast was excellent with stacks of choice. Staff were helpful and friendly and the valet parking was a big bonus. Room was cleaned to a high standard every day. Bonuses were a couple of BBC English channels on the tv, water in the room supplied daily, fridge.
Stayed in March 2024
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Reviewed: February 29, 2024
A
Hong Kong2 Reviews9.0“Lovely trip”- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 2 nights
Nothing.
Walking distance to many attractions in Nice. Very friendly and responsive staffs. We got a quiet room with a lovely balcony. The windows could block the street noise well and we were not disturbed despite of an ongoing carnival celeb in the neighborhood at night. We did enjoy the stay.
Stayed in February 2024
-
Reviewed: February 28, 2024
F
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
great location, newly refurbished, clean, quiet rooms, top quality breakfast
Stayed in December 2023
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