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Reviews of Belém Soft Hotel

Avenida Braz de Aguiar, 612 , Belém, CEP 66035-415, Brazil

#22 of 50 hotels in Belém

Guests' Choice

Review score

Based on 71 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights

    The location was great and the staff was very friendly

    Stayed in March 2024

  • Reviewed: 2 September 2023

    9.0
    RECOMENDABLE!!
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    En general todo.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    7.0
    The hotel has just the basic, but nothing at all extra for your confort. The room feels uncozy.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was noisy. Lighting was very bad (vey bright white central light, and poor reading lights which wouldnt light enough on their own). There were no blankets and only one pillow per guest. Lack of support space for objects and toiletry

    The room was spacious and clean. The location was very, and breakfast was good.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    7.0
    Perfect place if you’re just staying the night, but don’t care about breakfast.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very disappointing, nothing really good to eat and bad coffee. The street is quite noisy as well, and closing the windows doesn’t really help either

    Very clean and practical rooms with a 24/7 convenience store right across the street.

    Stayed in August 2023

  • Reviewed: 21 July 2023

    8.0
    Great location. Great staff. I would recommend it to anyone I know.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Nice

    Stayed in June 2023

  • Reviewed: 19 July 2023

    9.0
    Very good cost-benefit and friendly staff.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    Very nice hotel. The staff are friendly and helpful. Breakfast was good and the location was excellent for us. I do recommend it.

    Stayed in July 2023

  • Reviewed: 16 February 2023

    8.0
    good enough for the purpose
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    don’t have a driver to park the car

    everything was good

    Stayed in February 2023

  • Reviewed: 11 February 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights

    The location and value for money

    The location is excellent. Breakfast is consistent with the category of the hotel

    Stayed in February 2023

  • Reviewed: 5 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Wifi não funciona no local do café.

    Academia

    Stayed in February 2023

  • Reviewed: 15 October 2022

    8.0
    Great budget hotel
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Towels need replacing

    We extended our stay so this is my second review. his is a great budget hotel. The breakfast is amazing, many choices and always being resupplied. The room was spacious and clean. The bathroom needs an update and the bathroom door was damaged, but other than that it was good. Shower has hot water and good pressure. Air-conditioning works well. Sheets were clean but the towels should be thrown out because they're so worn. The location is good, 10 min walk to theatre and lots of good coffee shops and restaurants near by.

    Stayed in October 2022

  • Reviewed: 15 October 2022

    8.0
    Great budget hotel
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The towels are worn and stained.

    This is a great budget hotel. The breakfast is amazing, many choices and always being resupplied. The room was spacious and clean. I read the other reviews and don't understand the dirty complaints. The bathroom needs an update and the bathroom door was damaged, but other than that it was good. Shower has hot water and good pressure. Air-conditioning works well. Sheets were clean but the towels should be thrown out because they're so worn. The location is good, 10 min walk to theatre and lots of good coffee shops and restaurants near by.

    Stayed in October 2022

  • Reviewed: 26 January 2022

    9.0
    Good location
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room had mold

    Good breakfast Good staff Lots of sunshine

    Stayed in January 2022

  • Reviewed: 30 March 2024

    3.0
    I needed to leave 2 days after my check in because of a mistake, someone cancelled my key room.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff was rude

    Location and a fair breakfast

    Stayed in March 2024

  • Reviewed: 14 March 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    This hotel was an absolute disappointment for us. We stayed there in the beginning of March 2024. As soon as we arrived the lady at the reception was completely lost, didn’t have any of the info about our reservation! We had mentioned that we had a dog when we made the reservation, and she was very quick to charge us the extra fees for the dog and the parking, but for everything else she was absolutely useless. Then she asked for our dog’s vaccination booklet (this was not mentioned anywhere when we booked the hotel!!). We told her we have the document but it is at the bottom of one of our suitcases; can we just go to the room, open the bags and then we will bring you the documents within the next 10-15 minutes. She didn’t want to allow us to go upstairs and was demanding to be given the documents right away!! I told her: “you have all our info, our credit card info, etc. And we are staying here for a few days!! We are not going anywhere and you will wait for us for a few minutes to bring you the document” so, we went back after getting the document from our suitcase and gave it to her, but we have never seen anyone this rude and stupid at the reception of a hotel!! The in the room after a few minutes, we found insects; more specifically ticks!! One of the was stuck to my wife and cause the huge rash on her skin!! PLEASE SEE THE ATTACHED PHOTOS (We even have videos of the ticks moving on the bathroom and bedroom flood and on tge bed itself) but I couldn’t add videos to the review section of google, only photos). We had to change the room and it was resolved, but when we told the reception about the insects, it looked as if they already knew and just gave us another room!! Internet is basically non existent! Wifi drops so many times and is extremely slow so they say they have wifi, but they really don’t give All the info about the location of the parking and hours of operations, etc. We had to dig to find out!

    Stayed in March 2024

  • Reviewed: 3 September 2023

    4.0
    Precisa melhorar. Needs improve.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Poor breakfast. Poor cleanliness. Café-da-manhã e limpeza fracos.

    Great location. Boa localização.

    Stayed in June 2023

  • Reviewed: 7 December 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights

    The location was easy to find and to go and return to others touristic places. Close to some pubs and restaurants.

    Stayed in November 2022

  • Reviewed: 16 July 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    At condicionado quebrado

    Stayed in June 2022

  • Reviewed: 22 June 2022

    5.0
    Poor. Needs to improve cleanliness
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Cleanliness. Beds. The hotel needs to change its way to clean its bedrooms. Apparently, they just clean where the eyes can see. There were several cobwebs and several cockroaches in the bedroom. The beds are too old. I think the hotel needs a whole renovation and cleanliness.

    Staff.

    Stayed in May 2022

  • Reviewed: 5 May 2022

    10
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    I like of all

    all

    Stayed in May 2022

  • Reviewed: 20 April 2022

    6.0
    unclean
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    found what seemed to blood stains in the linen. requested a change. they promptly changed it. hours later, I hopped into the shower. the only towel available was also stained. no hand/face towel available. following day I killed 2 cockroaches in the bathroom.

    localization is excellent, room is spacious, friendly staff

    Stayed in April 2022

  • Reviewed: 31 October 2021

    10
    bel
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    everything

    Stayed in October 2021

  • Reviewed: 8 October 2021

    5.0
    Room was not clean properly.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Poor opção of menus.

    Could be better!

    Stayed in October 2021

  • Reviewed: 1 September 2021

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The cleaning, the bed, and the bath towels.

    Location

    Stayed in August 2021

  • Reviewed: 19 February 2023

    10
    the mattress are very comfortable and the room very clean
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    it doesn’t have bathrooms in the second floor

    the team are so great

    Stayed in February 2023

Showing 1 – 25

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