The room was a bit musty to start with but improved with the air conditioning on.

It was a great location and the facilities were top notch.

Stayed in May 2024

Car park

Location was ideal for the trip

Stayed in April 2024

The ensuite toilet in our apartment wouldn’t flush initially and I had to call reception about it twice. They got a plumber up the next day, but even after that it kept emptying and refilling all night which was annoying. Also apartments on the lower floors tend to be quite noisy due to the central location.

Love the location and the pool/spa facilities. Love that the apartments are roomy and completely self sufficient.

Stayed in May 2024

Filthy bathroom, clearly just been rinsed for at least the last month. Needs a proper clean and a good bleach wash. The shower area had hair, old soap and shampoo from previous guests stuck to the walls, and lots of mould all along the shower door track, bottom of screen door and between tiles. Was pretty gross and really just spoiled the feel of the rest of the apartment which was clean and neat.

Good location for work. Convenient to amenities. Kitchen and lounge areas had been modernised compared to other apartments I’ve stayed in at the same hotel. So was more fresh feeling.

Stayed in May 2024

the room was a bit dated but you get what you pay for. it didnt impact our stay at all.

The room was situated higher and we had ocean view which was spectacular. having Coles under the building was also amazing. we also had view to the rivers and cannels behind. it was not super noisy.

Stayed in May 2024

We had to pay $340 for lost keys. My husband dropped the keys on our way into the lift and the keys fell down the gap at the lift door. We notified reception straight away and we were informed that they will have to replace the key barrel on the door and will charge us $340 (keys + parking card) Two days later (Monday, 13 May), the company that services the lifts were onsite and we asked the manager if they could ask the lift company to retrieve the key. The manager gave us a firm no and would not even ask the lift company. Lift company was onsite again on Tuesday 14 May. We feel that the manager was just not willing to help us.

Stunning views Clean & comfortable Location

Stayed in May 2024

A little noisey but that’s from the main drag in surfers - not the hotel

Staff were amazing as usual. We had renovations happening that were waking the kids up, so they moved us. We had someone hit our car in the parking underground, and all staff involved (including security) were amazing about it

Stayed in May 2024

No idea for zones of air conditioner

Location and facilities

Stayed in May 2024

The lifts need more signals and signs - so confusing on so many occasions. We got on wrong lift on several occasions.

The room was clean and well maintained with an excellent view.

Stayed in May 2024

We were up high I didn’t realise how high

Location

Stayed in May 2024

Didn't sleep well, could hear everything. On the busy road, including screaming people, police sirens a few times during the night every night, through to early hours of the morning. Great building next time will stay on the other side of the building or higher than 3rd floor so not facing or so close to the main street.

Loved the location,

Stayed in May 2024

Rooms are always spotless and individually designed

Stayed in May 2024

not a lot

Great location

Stayed in March 2024

The apartments are very dated and in desperate need to updating. Stone Bench was severely cracked around stove and bathroom vanity is all water damaged and bubbled. Roof in bathroom is all peeling and just old, needs a facelift. Needs updating not only for aesthetics but hygiene and risk of further damage to other areas and potentially guests. The lack of sound proofing is also an issue. Whenever other guests are in the hallway, you can hear them so loudly, it’s like they are in your room. I’ve stayed here twice and these issues are the same both occasions. I stayed on different levels and in different towers. The hallway noise is definitely annoying and I don’t believe it would be hard to fix with a more sound proof entry door. The road and outside noise was significantly less the second stay as I was on almost the top levels where as the first time I stayed was on a lower level so was a lot worse and very very loud. Request a high level apartment to avoid road noise but you’ll still have an issue with hallway noise. But in general, if you’re not fussed on the road and hallway noise, and the dated and little run down apartment, then the apartments are great value for money and a really good location.

Very convenient location. Close to where I needed to be for work and Coles supermarket right downstairs. Lovely front desk staff, easy car parking and great value for money.

Stayed in May 2024

The pool area although it was packed and noisy.

Stayed in April 2024

Confusing finding way to carpark. Limited parking. Need to offer 2 guaranteed car spaces for 3 bed units. Foyers smelt foul.

Very clean. Good location. Good games room. Good size unit.

Stayed in April 2024

Lounge was very hard, uncomfortable. Bit noisy, works going on one night near by, sounded like a chainsaw until 1am. Expect a bit of noise with the location.

Location excellent, in tower 2. Amazing view.

Stayed in April 2024

Mattress was not very comfortable

The location was great walking distance to my daughter in chevron Island

Stayed in April 2024

The internet was slow

I really like the view

Stayed in April 2024

Broken appliances

Always love the resort and it's amenities..... Room was on a great floor didn't even mind the sideview but some of the furniture is getting worn

Stayed in April 2024

Carpet was threadbare, outside spa didn't work and was informed it hadn't worked for about a year. Bathrooms.could use a renovation. Also there is no poolside cafe or bar.

Great location, great pools. Bed was comfy, plenty of storage in walk in robe

Stayed in April 2024

The double bed in the third bedroom was horrible. Uncomfortable. If one is in the bed that would work. But sharing the bed was terrible. The mattress moves to the point that it’s like sleeping on jelly. And the mattress is so worn you roll into the middle. I ended up sleeping on the couch in the lounge room. The car parking is a let down. But the hardest part is the directions. You need to have clearer directions on where everything is.

The size if our three bedroom apartment was fantastic for our large group.

Stayed in April 2024

The bathroom tiles need cleaning or updating slightly area of them were black. The frying pan on the kitchen needed replacing. Some more kitchen ware would have been great.

Beds were amazing, location was fantastic. Great staff. Very comfortable stay

Stayed in April 2024

The spa not open

Very nice building it in good view

Stayed in March 2024