Reviews of Sonesta ES Suites New Orleans Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
345 Saint Joseph Street, Arts - Warehouse District, New Orleans, LA 70130, United States of America
#101 of 169 hotels in New Orleans
Guests' ChoiceReview Score
Based on 1316 hotel reviews
8.0Score breakdown
-
Cleanliness
8.4
-
Comfort
8.4
-
Location
8.6
-
Facilities
8.3
-
Staff
8.6
-
Value for money
8.1
-
Free WiFi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 16, 2024
Johnw_uk
United Kingdom47 Reviews1 helpful vote8.0“Friendly Staff, Nice Hotel.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 5 nights
- • Submitted from a mobile device
Breakfast could have been better. Though we’ve had much worse ‘inclusive’ breakfasts whilst in the States.
Location, staff, cleanliness.
Stayed in May 2024
-
Reviewed: May 16, 2024
Özgün
Turkey3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Studio Suite Queen
- • Stayed 4 nights
- • Submitted from a mobile device
Just one thing that is seriously disappointing was the house keeping. The room was almost perfectly clean when I checked in but they didn't change the towels and the bed sheets even I requested.
I was there for the convention and location served my purpose which was being closer to the expo center.
Stayed in April 2024
-
Reviewed: May 13, 2024
Cynthia
United States of America33 Reviews5 helpful votes8.0“Great value and location for conventions”- • Business trip
- • Solo traveler
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The price was a great value. I saw some reviews that the breakfast was so-so. The coffee was great and I found a huge selection of options and ate eggs with salsa. I didn't use the kitchen area but it has a full sized fridge and was very clean. Nice linens. I'd stay again. Parking was a block away.
Stayed in April 2024
-
Reviewed: May 12, 2024
Michaela
United Kingdom29 Reviews3 helpful votes8.0“Ok”- • Leisure trip
- • Group
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Pool , breakfast choice and location
Stayed in May 2024
-
Reviewed: May 11, 2024
Peter
United Kingdom40 Reviews8 helpful votes9.0“Very spacious venue with great staff, good location”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 3 nights
Breakfast could be more diverse but not too bad
Location was quite good, could walk to the french square in about 20 minutes and quiet/safe. Staff was very kind and gave us an upgrade as there was good availability. Had a great time
Stayed in April 2024
-
Reviewed: May 9, 2024
Carla
United States of America13 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 1 night
- • Submitted from a mobile device
The shower was very bad - broken and the water smelled very bad. Breakfast was very poor - poor quality and diversity.
Stayed in May 2024
-
Reviewed: May 8, 2024
Lili
Hungary2 Reviews8.0“Worth the money, very friendly staff and really good location”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 1 night
- • Submitted from a mobile device
There was limited outside seating for breakfast but that was just a little inconvenience
The room was big and comfortable for 4 person, two bathroom and a kitchen, there were coffee for us, we had a decent breakfast and the staff was very friendly and helpful, we could store our luggage after the check-out
Stayed in April 2024
-
Reviewed: May 6, 2024
Budi
United States of America8 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Group
- • Studio Suite Queen
- • Stayed 2 nights
None, everything was satisfactory
Perfect with good food selection, clean and comfortable
Stayed in May 2024
-
Reviewed: May 6, 2024
Averil
United Kingdom26 Reviews9.0“Great place.”- • Leisure trip
- • Family with young children
- • Two Bedroom Suite with Two Queen Beds
- • Stayed 6 nights
- • Submitted from a mobile device
The plastic cutlery at breakfast.
The breakfast was a great selection. the staff were so so lovely and helpful. The room was great and spacious and had everything we needed. I used the gym and the pool which both offered towels I liked that there didn't have cleaners every day and only once a week because it felt more like our hoke for the week without someone coming in every day. if you needed anything, you just asked at reception, and they gave it to you.
Stayed in May 2024
-
Reviewed: May 4, 2024
Marisa
Canada24 Reviews3 helpful votes8.0“All needs were met”- • Leisure trip
- • Travelers with friends
- • Studio Suite Queen
- • Stayed 7 nights
- • Submitted from a mobile device
All good
Greenery, facilities ie gym
Stayed in April 2024
-
Reviewed: May 2, 2024
Troy
United Kingdom2 Reviews7.0“Great value for money and good location”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 9 nights
Cleaners don't attend daily and that can lead bathroom materials running out. Having said that, you can ask and they will provide immediately.
Value for money and facilities: Definitely family friendly and suitable for solo travellers. The hotel offers an incredible buffet breakfast, a great gym, basketball court, tennis and swimming pool area. Location: I felt very safe. It's an 8 minute walk to the convention centre and a 20-30 minute walk to the French Quarter/ Smoothie King Centre/ Superdome. Only time I used a cab was to visit the Jazz Fest which was on the other side of town. Staff: warm and approachable. They take good care of their guests and even offer cake, popcorn, information pamphlemts and flavoured water. Guests: they keep to themselves and posed no trouble. Room: I liked that the room had multiple TVs and a kitchen with a large fridge and freezer. The cleaners don't fix the room daily but you can ask for it if you need it.
Stayed in April 2024
-
Reviewed: May 2, 2024
Lee
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 5 nights
- • Submitted from a mobile device
I had to ask for towels several times, I also requested housekeeping and they did not show up in the 5 days I stayed.
The front desk staff was knowledgeable about the area and they were friendly.
Stayed in May 2024
-
Reviewed: May 2, 2024
Luan
United States of America6 Reviews7.0Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 1 night
- • Submitted from a mobile device
The room was clean.
Stayed in April 2024
-
Reviewed: May 1, 2024
William
United States of America14 Reviews7.0“Fine but not my favorite stay in NOLA.”- • Leisure trip
- • Couple
- • One Bedroom Suite Queen
- • Stayed 4 nights
- • Submitted from a mobile device
Small bed for a studio. Staff not your typical NOLA friendly vibe. Not bad just not out of their way friendly. Breakfast nothing special. Parking expensive buts that’s NOLA. Overall hotel was nice but a bit farther away from Poydras St than we usually stay.
Large rooms
Stayed in April 2024
-
Reviewed: May 1, 2024
Chanel
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
A/C broken and toilet in first room broken. Key stopped working the next day
Rooms were spacious nice location view
Stayed in April 2024
-
Reviewed: May 1, 2024
Sallymarie
United Kingdom16 Reviews7.0“Great”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 6 nights
Confussion with valet charged my card as well as my sons card, but my credit card company sorted that out when we got back to UK.
Breakfast bar was great, room and location good too
Stayed in April 2024
-
Reviewed: May 1, 2024
Kathryn
United States of America57 Reviews3 helpful votes9.0“Superb comfort and such a good deal!”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 3 nights
The room was so very well designed and maintained, in so many small ways that add up. The bed was both firm and cushioned. The shower had a little shelf about 12 inches off the ground, for ladies to rest their feet on while shaving their legs. The kitchenette was well equipped. We enjoyed our room which faced the interior courtyard/pool area, which had many large shady trees. We were there for leisure but the desk area is well set up for work. The breakfast was solid, a bit above average. The location was convenient for our purposes. The room was spacious and quiet, and appeared fairly recently updated. The staff was gracious and welcoming and helpful. All in all, it exceeded our expectations, and the price/quality ratio was amazing.
Stayed in May 2024
-
Reviewed: May 1, 2024
Evelyn
United States of America1 review8.0“My first time visiting area, where I celebrated my birthday.”- • Leisure trip
- • Family with young children
- • One Bedroom Suite Two Doubles
- • Stayed 3 nights
- • Submitted from a mobile device
Cleanliness of the outside building was not up to par. Had to pay for parking, never visited a hotel that I had to pay $44 a day to park at hotel where I paid to lodge
Breakfast was good for the most part
Stayed in April 2024
-
Reviewed: May 1, 2024
Eva
Austria25 Reviews1 helpful vote8.0“Convenient centrally looked hotel, with friendly staff and good amenities”- • Leisure trip
- • Group
- • Studio Suite Queen
- • Stayed 6 nights
The shower pressure was not great, the shower head quite old, so it was almost painful to shower
Had forgotten breakfast was included in the room, which was a nice surprise. And the breakfast was fresh and pretty good. We had also been upgraded from a studio to a one bedroom apartment which was great
Stayed in April 2024
-
Reviewed: April 29, 2024
Robert
United States of America44 Reviews1 helpful vote8.0“I would like a hotel a little more central if I come again.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
Location was just okay. Everything smelled like marijuana. Neighborhood did not feel safe to walk in. Parking was very pricey.
Breakfast was very good had hot eggs and sausage and seating was inside and outside. Neighborhood was fairly central. Staff were excellent.
Stayed in April 2024
-
Reviewed: April 29, 2024
Patricia
United States of America41 Reviews1 helpful vote9.0“Comfortable and friendly staff”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was ok and street noise could be loud at night
Clean, comfortable, nice staff. I liked the spacious courtyard and king cake they offered in the lobby.
Stayed in April 2024
-
Reviewed: April 28, 2024
Josephine
United Kingdom16 Reviews7.0“Breakfast not reflective of the price of the room”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Terrible breakfast. Appalling that everything is served with disposable plates, cutlery etc....absolutely no need to create all this waste. Limited vegetarian hot options. We used the laundry facility - washer worked fine but used the drier for over an hour and still had to hang the clothes to dry in our room for 2 days....
Comfortable, spacious room
Stayed in April 2024
-
Reviewed: April 26, 2024
Jason
United States of America59 Reviews6 helpful votes8.0“Good place to stay just far enough away from the Bourbon St craziness.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 7 nights
- • Submitted from a mobile device
Floor and carpets are a bit dingy. Litter here and there but that is more a criticism of guest behavior and not the hotel staff.
Outdoor sitting area, frienly staff. Free breakfast was ok
Stayed in April 2024
-
Reviewed: April 24, 2024
Viviana
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 3 nights
- • Submitted from a mobile device
They need to improve cleanliness in the facilities. I was there for 3 days and in none of them the elevator was cleaned.
It is close to the center and you can walk to all places
Stayed in April 2024
Guests also reviewed these properties:
-
Hotel Eurotel El BosqueSantiago, Chile
-
Mas des OliviersNice, France
-
Tenuta Torre GaiaDugenta, Italy
-
HOPA-Home Patagonia Hostel & BarSan Carlos de Bariloche, Argentina
-
Bed and Breakfast Il MareCivitavecchia, Italy
-
Flat Golden SquareRecife, Brazil
-
Nihi Kai Villas Unit #823Koloa, USA
-
Apartments AnticaSplit, Croatia
