Factor, 5, Centro, 28013 Madrid, Spain
#400 of 435 hotels in Madrid
Guests' ChoiceBased on 358 hostel reviews
7.0Cleanliness
7.1
Comfort
7.0
Location
9.1
Facilities
7.0
Staff
8.2
Value for money
7.3
Free WiFi
7.6
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End of dialog contentReviewed: 16 May 2024
Ahmed
RomaniaEverything with money, leaving the suitcase They want you to prepare your bed and then give them back the bed linen with check out. Day shift receptionist attitude is not friendly I was expecting better stay
Stayed in May 2024
Reviewed: 14 May 2024
Eliana
ItalyVery friendly staff, they let us have the room before the time because we were tired after a long journey and needed to rest. We were given a better room. Clean bathrooms and spacious room. Very central location
Stayed in May 2024
Reviewed: 11 May 2024
Cliff
United KingdomI think the location was very very good.
Stayed in May 2024
Reviewed: 8 May 2024
Kym
AustraliaNo hot water, blocked drain in shower so it flooded.
Stayed in May 2024
Reviewed: 7 May 2024
Quynh
VietnamSometimes there's no hot water to bath
Staffs are all nice
Stayed in April 2024
Reviewed: 2 May 2024
Bouchra
MoroccoBed is old and uncomfortable.
The location is great, in the city center
Stayed in March 2024
Reviewed: 29 April 2024
Rojas
SpainThe staff open the door without knocking its a bit uncomfortable
Everything is good and i like everything
Stayed in April 2024
Reviewed: 28 April 2024
Isabel
PortugalThe rooms floor wasn't that clean and my friend's cover had to be replaced because it was dirty.
The hostel was very central, literally right in front of the Spanish Royal Palace. The staff was very friendly and helpful. The beds were comfortable and the bathrooms were clean.
Stayed in April 2024
Reviewed: 24 April 2024
Erik
SloveniaSmell of weed in the room, no air conditioning. Toilet was really far away from my room. Non efficient shower. They are charging 6 eur for bag storage, even only for 2 hours. For this price it's hard to believe you have to put bed linen on and off the bed yourself.
Location and 24/7 open
Stayed in April 2024
Reviewed: 13 April 2024
Carolina
BrazilStaff very friendly and helpful. Location is really good.
Stayed in April 2024
Reviewed: 9 April 2024
Rawan
JordanEverything is nice
Staff are nice and its location is close to everything walking distances the view of the placio real just next to the hostel is awesome
Stayed in April 2024
Reviewed: 29 March 2024
Lene
NorwayI didn't like the matresses. They were too thin. The showers had very poor beams and the fawcetts only cold water. The last host that was there was not polite.
I liked the cover of the bed and that I could charge my Phone by the bed. And the first host that was there when I arrived was polite and nice.
Stayed in March 2024
Reviewed: 12 March 2024
Yaswanth
IrelandVentilation in the rooms could've been better
Budget friendly, accessible location and friendly staff
Stayed in March 2024
Reviewed: 6 March 2024
Julian
United StatesDo they have single rooms?
Stayed in March 2024
Reviewed: 16 January 2024
Gabriel
GermanyThe staff was extraordinary. Especially Jose took me around the city and showed me some cool places at nightlife after working.
Stayed in January 2024
Reviewed: 3 December 2023
Camellia
IndiaThe washroom and room needed better cleaning.
Good location
Stayed in December 2023
Reviewed: 2 December 2023
Georgia
AustraliaLots of older men staying there, luckily we picked a female dorm, I would’ve felt very unsafe in the mixed.
Excellent location. Clean
Stayed in November 2023
Reviewed: 18 November 2023
Julia
ItalyThere was no key in the bathroom (the key was only provided for the toilet) inside our room. The bathroom floor was not clean and always covered in water since the shower door didn't close properly. Cleaning in general could be improved
The location was perfect and the staff was nice and helpful. Also, the bed and pillow were comfortable:)
Stayed in November 2023
Reviewed: 9 November 2023
Elinor
United KingdomQuite run down, could do with a bit of TLC
Very good location, friendly staff.
Stayed in November 2023
Reviewed: 27 October 2023
Jhon
PeruRoom was not good cleaned when we made the check-in.
Location is perfect.
Stayed in October 2023
Reviewed: 16 October 2023
Roza
Swedenthe shower place if there is hanging for the clothes and if the bed have a cartoon would be very nice.
very nice staff friendly.
Stayed in October 2023
Reviewed: 2 October 2023
Lucas
SpainSome of the plumbing needs attention, men's showers.
Locality was excellent. Beds comfortable. Staff fun to communicate with when you don't speak Spanish.
Stayed in October 2023
Reviewed: 24 September 2023
Yi
GermanySoundproof could be better, not your choice if you need quietness to sleep; the double room was really small, not much room for large luggages.
Location is great, can be easily accessed via metro or bus, and very close to the royal palace. Double room with private bathroom was available.
Stayed in September 2023
Reviewed: 21 September 2023
Martin
BulgariaThe room was on ground floor and there is a church bell nearby, that rings in the mornings.
Good location, right next to Royal palace.
Stayed in September 2023
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