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  5. Reviews of KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western

Reviews of KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western 4 stars

604-0071 Kyoto, Kyoto, Nakagyo-ku Aburanokoji-dori Marutamachi-Sagaru Daimonji-Cho 50 , Japan

#95 of 634 hotels in Kyoto

Guests' Choice

Review score

Based on 230 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.5

  • Facilities

    9.4

  • Staff

    9.5

  • Value for money

    9.2

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 23 May 2024

    10
    A luxurious and well-priced hotel in an ideal location. Staff were amazing!
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights

    This a fabulous and luxurious hotel in an ideal location and only a short walk or taxi ride to key areas. The staff were always courteous and friendly. Our room was a great size with lovely facilities. A lovely breakfast was available and complimentary drinks and snacks in the evening. Highly recommend.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Signature Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Very nice and spacious room. Great beds. Would go again!

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Beautiful, spacious room in great location.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast, while convenient, was not worth the price.

    It was beautiful and nicely kept. The staff was super helpful. It was in a great location for getting around Kyoto.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Great!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Hehehe it's a bit of walk to the nearest train station/subway. But that's okay

    The property was very cleaned. I like that the toilet is separated from the bathroom so you could use both at the same time. I like that if you don't request for housekeeping, they'll give you new sets of complete toiletries and leave them by your door. I love everything!!

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Magnificent
    • Leisure trip
    • Couple
    • Signature Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Unable to get oat milk at breakfast

    Was just beautiful, easy walk to trains and buses

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights

    Having to walk fairly long distances to get to various places. Fortunately the taxis in Kyoto are relatively cheap.

    Clean modern hotel in a quiet neighborhood. Good restaurants nearby (but make sure to reserve ahead of time. Some restaurants are not particularly friendly with tourists.)

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very Kyoto - stylish, clean and comfortable.
    • Leisure trip
    • Couple
    • Signature Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No complaints as it was amazing but the rooms are so dark! It added to the ambience but it made getting ready difficult.

    Beautiful room! Spacious rooms and comfy beds. Definitely feels right for Kyoto. Friendly, helpful staff & reasonable location close to Nijo castle.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    10
    A lovely stay. Would highly recommend the hotel.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    I liked everything about the hotel.

    The hotel has very tastefully decorated. Located in a street off the main busy thoroughfare, the hotel is calm and quiet but close to public transportation.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    10
    Would definately stay here again! :)
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Really nice spacious and comfortable rooms. Really recommend this hotel to others. Lovely decor and good location.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    10
    Authentic stay in Kyoto
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room was authentic and very comfortable. There is an exhange machine at the recepion. Location is great and well connected by bus and other public transport. All staff were very friendly.

    Stayed in March 2024

  • Reviewed: 7 May 2024

    10
    Excellent !
    • Leisure trip
    • Group
    • Signature Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Brilliant hotel. Was in the quieter part of town however, only a short taxi ride away. Their decor was amazing and the free drinks in the bar until 10pm was a lovely touch and unexpected. There is a boulangerie around the corner where we went around the corner was great for breakfast.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Fantastic stay, superb spot
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Excellent hotel in a great location for exploring Kyoto. Within a small walk you can reach the citybus / subway lines. Comfy, clean, off the busy path - what more can you ask for!

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 5 nights

    Room was very spacious and well lit.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No proper shutters so the room was a bit too bright early in the morning. It's a bit far from Gion and the main bars for the evening, but easily reachable and quickest with taxis

    Very nice hotel with a very pretty and large room. Confortable bed and great shower. The free drinks offered in the lounge are a nice plus.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Thanks for a great time in Kyoto! I really liked the hotel. breakfast is both European and Japanese, the staff is attentive to the guests. everything was great!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    One of the best locations for tourists.
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No complaints. Just great experience.

    Location location and location, while the facilities are great and nothing to complain about, this hotels main advantage and selling point is its proximity to local attractions. Lovely boutique hotel with nice staff and best location. I like the way it's tucked into the side street, like it's hidden away.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Great stay, highly recommended
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 5 nights

    The location was a bit far away from the station so we had to uber quite often, and the window looked out into other units. The lighting made it a bit difficult to put on make up.

    This was my favorite hotel that I stayed during my trip in Japan! The room were really cutely decorated in Japanese style, the amenities were high quality, the building was really new, you could also grab free drinks and sake downstairs, and the staff was really kind. Would stay again here in a heart beat!

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Excellent stay
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location was excellent — on a quiet side street and less than five minutes walk to subway. Lots of restaurants and close to Nijo Castle. Hotel was clean and beautiful with nice aesthetics. Rooms are well-proportioned. Excellent value.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Great stay! Highly recommend
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very kind, helpful staff. Spacious, clean room. Overall there were no bad points about this hotel - we wanted to stay longer.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Lovely stay in Kyoto
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I liked the traditional design together with something modern and comfortable. Good location, quiet area but very good communicated with the public transport.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Amazing hotel, lovely experience!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location is ok!

    Everything is perfect in this hotel. They care about every detail. A true Japanese experience in modern facilities. Totally recommend you stay here when traveling to Kyoto.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    "basically Hotel made a good impression on us."
    • Leisure trip
    • Solo traveller
    • Signature Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    "The accommodation does not provide information on how to reach the property using public transportation. However, basically, all the major sights are accessible by bus within a short time."

    Japan style

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Highly recommend and I will definitely be staying here again in the future
    • Leisure trip
    • Solo traveller
    • Signature Executive Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful and clean hotel. Staff was very professional and friendly. Breakfast was great, a lot of choices and food was delicious.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    lovely, very friendly and local!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 4 nights

    nothing to mention here! in our opinion the daily cleaning of rooms and changing of bed sheets is in general unnecessary and not environmental friendly, but we have made use of the "no clean needed" sign.

    the size and interior of the room was really nice, we enjoyed most that we could open the window for some fresh air and that there were a lot of light options to change the atmosphere in the room. We also liked the design of the sink being in the room, but splitting the bath and bedroom area. & free drink and sake was amazing too! :)

    Stayed in April 2024

Showing 1 – 25

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