Hotel room windows do not open fully and it can get warm, very quickly in the room, the fan only does so much

Room was cosy, loved the vibe of the pub and hotel.

Stayed in February 2024

Bed was very hard. Carpet on stairs could be replaced. Bed should have been a King size but only got standard so discrepancy with Description via booking.com.

Location. Clean. Staff. Breakfast was exceptional. Lots of choice and so well cooked. American barman/breakfast host from Florida was incredible. Friendly and professional.

Stayed in February 2024

Wi fi was BAD

Breakfast, Rooms & location were excelent

Stayed in February 2024

The carpets are dated

We had such a lovely warm welcome From the owner and staff . The facilities were great -‘every thing you need , from shampoo to tea . Breakfast was fist class . The cost of the stay was brilliant for London . The tube is just across the road and made travel on public transport Simple.

Stayed in February 2024

Heat in the room

Location was excellent. The room was hot and with open window made It too noisy

Stayed in January 2024

Our bedroom on fourth floor and no lift.

Very comfortable beds, nice and clean room and great location outside Waterloo station plus plenty free parking after 6.30pm around the area.

Stayed in February 2024

The stairs

The location

Stayed in February 2024

N/A

Location. Compact. Facilities. Adjoining pub!

Stayed in February 2024

Some maintenance is needed in the room. Bedside light partly hanging off the wall. The hairdryer only runs for so long & cuts out. Decor looks a little tired. This is a small room for little manoeuvre. Would have booked larger room had I realised.

Great welcome and very friendly staff. Amazing food & breakfast. Ideal location for access to Waterloo station & main sites. The room was good but very warm. Little fridge, safe, bottles of water in the room.

Stayed in January 2024

Had to wait ten minutes, for a manager, before I could get a room key.

Room was homely. Bed comfy. Ensuite in great condition. Waterloo is in the middle of London. There is plenty of noise from trains in the station next door - however I can sleep easily to the sound of trains.

Stayed in January 2024

No elevator.

Great staff! Like family. Excellent breakfast! Food in pub was very good.

Stayed in January 2024

Only serve hot breakfast from 8am which is difficult if you have an early start. noisy next guest room

Convenient and good transport links Earplugs were a nice touch

Stayed in January 2024

It's just very basic .But we weren't in it as that was the whole point, it was just a base.Value for money compared to other places, I thought was good.

Great location and staff were lovely

Stayed in December 2023

I wondered why we had triple glazing. Then the trains went by. Haha! You are right by the underground and train station. No it's not like you think really noisy but you can feel the rumble of the trains.However these lovely guys do provide ear plugs! Which is very thoughtful of them. My hubby is a very light sleeper and he said once you got used to the noise it was fine. He said the other guests made more noise in the hallway coming home than the trains do! If I'd of known i would have asked for a room at the front I think at least that way you can see the trains too 😊. It's not even a don't like it's just a "I wish I'd of known" so I could have asked for the front as we love people watching! No complaints at all. Nice place all round.

We have never been to London before and we were very worried we wouldn't find them. So easy to find.I loved the location right outside Waterloo underground. A few minutes walk to most famous landmarks and green spaces. The staff were lovely. The room was beautifully clean. It smelled lovely. Towels fluffy. Soaps in the room are so nice. We had a few drinks for free in our room fridge . Much appreciated. Tea and coffee were so well chosen and tasty. Little biscuits and chocolate are a treat 😊. The bed was so comfortable. The whole room was very nice. We had a nice meal in the evening. Breakfast included was very well laid out. Great selection to choose from. The cinnamon French toast with yogurt and fruit was delicious. I just wish we had longer than one night. They even ordered a taxi for us the next morning to take me to my hospital appointment. Which was very prompt and a very reasonable price too. Will definitely be using these guys for my next hospital stay. I was very exhausted and Ill when I arrived and they took all the stress away from the stay without them even knowing. Thank you guys so much. I also will be coming back just for a leisurely break away too. There wasn't anything to worry about 😊 we just wish we could have stayed longer. I'm also thinking of bringing my five year old granddaughter for a long weekend she would love stopping here and we can review the family room then too. I am sure they will be just as lovely. And finally the price was very very good compared to lesser hotels for much more money! Bargain little gem!

Stayed in January 2024

Quite noisy outside (understandable, city centre next to railway line), bar is busy, stingy cooked breakfast

Brilliant location, clean, very nice staff

Stayed in December 2023

For the advertised services and the price, it was fine.

Friendly staff. Great location. Warm. Clean. Comfortable. Appreciated drinks in fridge and decent quality coffee and tea bags. Excellent value.

Stayed in January 2024

Only down fall would be no lift in the hotel. We were on the third floor and luckily quite fit to get up the stairs but some people may struggle with this, especially carrying up suitcases.

Room was surprisingly spacious for a London hotel, very clean, everything we needed for our short overnight stay. Very handy right across from the Waterloo underground station with many tube lines to use. The breakfast included was really good too!

Stayed in December 2023

Was noisy but really to be expected in a location with great transport links. I actually found the noise of the trains comforting. And earplugs were provided too. Just unfortunate that there were some road marking works going on right under my window at 8am on Sunday morning. It's an old building so I guess not much can be done with double glazing etc.

Perfect location for public transport.. Staff very attentive both at check in and breakfast and cleaners were lovely too.. Breakfast was lovely with a good choice. Bed very comfortable. Shower was small but a very good shower. There was a fridge which was handy but there were some drinks in there which I wasn't sure if they were complimentary or you would be charged for. Be nice if they made that clear.

Stayed in January 2024

Reception was disorganised. It appeared the male staff were too busy watching the sport to deal with a busy bar. Surely everybody helps as different areas are busy. The.morning staff were patchy as well, really good or disinterested.

Room was comfortable if a little small. Good location for Waterloo. Breakfast quality and options were good.

Stayed in October 2023

Our room was on the third floor which was a bit of a climb for us oldies. Will ask for a lower floor next time around

Very comfortable beds and pillows. Easy to adjust the room temperature. Plenty of hot water. Shower very good. Tea and coffee making facilities. Excellent breakfast - used quality food and very well prepared. Very quick service.

Stayed in January 2024

The room was on the corner of the building with a bit of a weird layout which made it feel smaller than it really is. Note that their is no elevator (historical building), so not ideal for people with limited mobility and/or heavy luggage.

Well located, close to everything. In a historical building, with a large pub on the ground floor, quite animated when I arrived on a Saturday evening. The room was surprisingly quiet at night. Breakfast was included and it was an excellent breakfast. Fruit, cereal and pastries presented on the counter, and on top of that a breakfast menu with different preparations of eggs, delightful!

Stayed in January 2024

N/A

I worked NYE near the London Eye so was around 3 mins walk from my meeting point, which was great due to me finishing at 2am

Stayed in January 2024

Good value hotel. The room was cosy and clean. Well equipped with extra beverages in the fridge. Lovely soft towels. Excellent and plentiful breakfast. Only downside was that it was a tad noisy but this was a given due to the close proximity of Waterloo Station.

Stayed in December 2023

No lifts, No built in A/C and heating, we only had portable ones.

Close to the Waterloo Station.

Stayed in January 2024

Nothing. Although I was glad we were travelling light as I wouldn't have wanted to lug a larger, heavy suitcase up all of those stairs!

The hotel was ideally placed for us to take the train down from Birmingham and whilst in London, hop on the tube at Waterloo to go to the Barbican Centre. Staff were really lovely and the room was ideal and great value! Excellent breakfast!

Stayed in December 2023