Excellent welcome at reception and friendly staff at every interaction. Beautiful surroundings and plush interior. Very comfortable room and facilities.

Stayed in May 2024

Super comfy bed!

Stayed in May 2024

The service not as good as last month, the price of our drinks changed even we had the same drinks £5 difference. Breakfast was ok but que wrong way 1st

Food was very good, and the building is gorgeous

Stayed in May 2024

The golf course left a lot to be desired. It felt neglected

Hotel and room was great

Stayed in May 2024

Layout with two lifts at different parts of the hotel.

Comfortable.

Stayed in May 2024

Excellent facilities in a beautiful location.

Stayed in May 2024

Both excellent

Stayed in May 2024

The food served at evening dining is of a good standard, however, the menu is limited. For example, offering a vegetarian alternative for Beef Wellington but not actually offering Beef Wellington! Also, strange to not have any specials.

Breakfast was nicely presented in the orangery, with plenty of choice. There's also the option to order from the breakfast menu. Coffee was also good. The golf facilities are good. The driving range is "high tech", and the pro shop was well stocked.

Stayed in May 2024

Our room wasn’t the cleanest found hair in the bathroom and bed. Could do with an update. Pool times for babies not great makes it harder for parents!

Great location very well kept

Stayed in May 2024

Room too far away from everywhere room very outdated taps didn’t work properly very stiff had to hold bracket at bottom of tap to turn on

The grounds and hotel beautiful

Stayed in May 2024

The staff were so incredibly lovely. It was absolutely gorgeous and the grounds were beautiful too! Loads of places to sit and enjoy the world go by.

Stayed in May 2024

The room was disappointing. We had no view what-so-ever. The window was frosted glass! We were obviously over the kitchen because all we could hear all night was constant humming noises (i'm guessing from the refridgeration). We were also awoken by crates being rolled about early in the morning! For a hotel of such class, it was very disappointing. We also had a drink in the bar on the first night. A nice young man took our order, gave it to the girl behind the bar, who then got it ready and left it at the end of the bar for the young man to serve us. We waited about 10 minutes and we still hadn't been served, so I fetched it myself. For the cost of the 2 drinks being £18+, we expect A1 service!

The hotel itself was lovely and clean and most of the staff were very pleasant. The breakfast was nice.

Stayed in May 2024

There wasn't the wines available that we wanted in both the Champagne Bar and the Restaurant and we had to choose an alternative. Perhaps the wine list needs updating? It was a glorious day when we were there and sat outside of the Champagne Bar with our wine. We sat opposite the fountain on the metal chairs. Unfortunately there were no cushions on the chairs which didn't make them very comfortable. I did ask a member of staff for cushions but was told that she didn't know where they were and none did appear!

The room was a good size. The evening meal we had in the restaurant was excellent. Unfortunately the breakfast wasn't quite as good but it was ok.

Stayed in May 2024

The service at breakfast wasn’t the most efficient. The food at breakfast was not cooked as well as it could be e.g overcooked

The staff were friendly, the spa facilities were amazing. The grounds were picturesque.

Stayed in May 2024

Requires updating - only one lift working

Spacious layout and staff very pleasant

Stayed in May 2024

Hot breakfast

Great cold breakfast collection, but the hot selection was a bit hit-and-miss and lacking.

Stayed in May 2024

The rooms were very basic and lacking amenities

The property itself was beautiful and gorgeous setting. Massage in the Elemis spa was excellent.

Stayed in May 2024

We had a meal in the restaurant in the evening. Was very disappointed. Mu husband ordered fish and chips. If a top restaurant can't get fish and chips right it's time to change the chef! the chips were over done and the fish was also over done. I say fish, there was little of it ad it was all batter. My daughter and her husband stayed some weeks ago on our recommendation. Loved the hotel but did not enjoy the restaurant either. The service is very slow. There was one waiter taking the orders on all the tables which took up alot of time. We waited a while just to order drinks. We thought we would give the restaurant the benefit of doubt when my daughter said it was not enjoyable but, she was correct. We won't be eating in there again when we visit next. We love this hotel it's just a shame the restaurant lets it down.

A warm welcome by the reception staff. Loved the spa area and champagne bar. The breakfast had a very large variety of food to choose from.

Stayed in May 2024

if I want to order a drink at the bar, please just do it

lovely place, friendly staff, tried very hard . Superb breakfast

Stayed in May 2024

The only reason this isn’t a 10 for me was the service in the restaurant was quite slow on a Tuesday evening - the restaurant itself was not even half full but I had to ask multiple times for tap water and a glass of wine which was a shame. The food however was lovely!

Lovely spa facilities (I only used the pool but it was great!) and good sized rooms for an overnight stay. Staff were very friendly!

Stayed in May 2024

Excellent choice and lovely breakfast

Stayed in April 2024

Bit of a trek to the 3rd floor room with the dog.

Everything. Really lovely stay tbh

Stayed in March 2024

My husband and i upgraded the room, however was little disappointed. We didn't think this was value for money. We were in an interconnected room and felt this wasn't that private. We could hear the other couple talking therefore i would assume they could hear us. The bed was not comfortable and for the money we paid we wouldn't advise anyone else to upgrade based on our stay.

Hotel's beautiful, enjoyed the facilities and spa area. Food was very nice.

Stayed in April 2024

Bedroom was very dated & bathroom was in need of a make over

Lovely bar & restaurant. Grounds were lovely

Stayed in April 2024