The restaurant staff were not around to serve us and took a long time before someone took our actual order. Other than that the food was OK

The bed was so comfortable and the shower was great. The staff were so welcoming and so friendly. Our check in was so smooth and thanks to Asnna.

Stayed in May 2024

While sympathetic and happy to give to street beggars, they were a little bit insistent in the immediate locale, whereas further up in the City Centre they were more passive. A bit of friendly light-touch Police presence wouldn't go amiss on Friday and Saturday nights. We had elderly relatives with us who were slightly disconcerted. Not a major problem.

Well appointed room in great location for the central Leeds wedding we were attending. Good bars and restaurant in immediate vicinity, including the venue for the wedding reception (Shears Yard). Well placed for the Royal Armouries Museum and Rail Station.

Stayed in May 2024

Looking a bit dated in the room. Shower didn’t work properly couldn’t cool it down. Cups were chipped in room.

Location is excellent and very central to shops, restaurants and events.

Stayed in May 2024

Beautiful room. Very comfortable.

Stayed in May 2024

The carpet was shabby so it looks a little unclean in the hallways and rooms and lobby. The lift is faulty and kept jamming between floors which was scary. We reported it to reception but they didn’t fix it. I also paid for a late check out and the woman on reception was hassling us in the room from the regular check out time and checked us out early. When I questioned her about it she said don’t worry instead of apologising or offering to refund the money. She was extremely unprofessional and clearly had not been trained properly.

Beautiful building in a great location. Great idea to have drinks vouchers in return for not having room cleaned as an eco friendly initiative.

Stayed in May 2024

I stayed for a night out in leeds and got in very late. There were no staff on the reception and lifts didn't have the key activated use so just made me feel like it wasn't entirely secure as a girl out on my own. I mean I'm sure it was but it crossed my mind.

Big comfy bed, bathroom really modern and clean. Little touches like coffee machine ect, robes ect always make a stay more comfortable. Great central location.

Stayed in May 2024

Pillows very soft.

Breakfast and staff were absolutely excellent.

Stayed in May 2024

As above

We waited for a good 30 mins for breakfast and it was stone cold. Given a refund, however we left hungry as we didn't have time to wait for another.

Stayed in May 2024

Nothing to complain about

We were very satisfied with the hotel and the staff was very helpful and serviceminded-

Stayed in April 2024

Although there are tea and coffee facilities in the room a couple of bottles of water and some real milk at that price range in a little fridge I would expect.

Clean and had some character to the rooms and building. Shower and bed were amazing and location was perfect to visit Leeds.

Stayed in May 2024

It was our mini-moon vacay and both myself and partner communicated this separately and yet when we arrived the staff had no idea and said we would have been given extra things- they did apologise and gave some extras but was disappointing they hadn’t received our communication through either Booking.com or directly to hotel.

Lovely hotel, great place, staff lovely. Very clean.

Stayed in April 2024

The room was quite dark as it looked onto another building right next to it.

The room was clean, a good size and nicely appointed.

Stayed in April 2024

Checking in and out were both quick, easy, efficient and friendly. My room, 229, was spacious and comfortable with a big en-suite bathroom. Breakfast was good, although a wider choice of bread would be nice (it's just sliced white or brown). The hotel location is handy for the station and the city centre. There is a Co-Op convenience store nearby, which is handy.

Stayed in May 2024

Scuffed paintwork throughout, looks very tired in places. The carpet in our room was very wet in a fairly big area

Stayed in April 2024

The ironing board cover was so thin that the pattern from the metal ironing board appeared on the shirt

Most things- the room was great generally- the bed was very comfy

Stayed in May 2024

The room I booked didn’t have a view and I looked out onto a fire escape , so I upgraded to a bigger room .

Rooms are nice and perfect location .

Stayed in April 2024

When you book through 3rd party you don’t have the option for parking and end up paying £33 for 1 night .

Always clean and friendly

Stayed in April 2024

Nothing

Nice and central. Walking distance from the train station.

Stayed in April 2024

Public areas were a little tired, particularly reception.

Location, size of room. Friendly welcome from the reception team.

Stayed in April 2024

No complimentary bottled water and unfortunate gurgling pipes at 6am.

bed was comfy

Stayed in April 2024

Well furnished and comfortable

Stayed in April 2024

Water was so hot, did let reception know was anniversary not much done most hotels we have stayed have gone above and beyond but nothing really much to complain about

So close to the centre, lovely room cocktails were amazing

Stayed in April 2024

parking is pricey

great location LOCATION comfortable hotel at a fair price

Stayed in April 2024

The room was lovely, so comfortable and the staff were very helpful. A great stay.

Stayed in April 2024