The room was huge, had everything we needed and more!

Stayed in May 2024

Nothing

Location, the hot buffet breakfast and the friendly helpful staff

Stayed in May 2024

From arrival to departure we couldn’t fault our stay. The location was perfect for our evening plans. The room was immaculate We didn’t eat at the hotel but the food looked good. We enjoyed a drink in the bar We used the pool although busy when we went it was still possible to swim and relax All the staff that we spoke with were polite and attentive We have made a second booking for later in the year.

Stayed in May 2024

Amazing hotel, staff was super helpful, perfectly located near a underground stop. Did not use any of their restaurants so cannot comment on these.

Stayed in May 2024

The bathroom would benefit from a deep clean.

The building is gorgeous

Stayed in May 2024

We had a great time at the Leonardo hotel, the facilities were excellent and so were the staff👍🏽 plus our room was amazing with great views of the city, the whole experience was great for our first anniversary.😊

Stayed in May 2024

High bath to climb into

Great Location and Great Breakfast

Stayed in May 2024

Could do with updating a little - bathrooms and some of decor etc. No radiators in bathroom to keep things warm. Art work very outdated.

bar and cafe good selection bed comfy enough! pillows to choose from view was good staff were good, friendly!

Stayed in May 2024

Staff, facilities and location

Excellent hotel. Friendly efficient staff, great location, superb facilities. Hotel if choice in London from now on.

Stayed in May 2024

In room bathrooms didn’t match the room, tiny bathrooms, ancient shower, not suitable for a family.

Lovely property, very comfortable beds, decent size room, smelled lush

Stayed in May 2024

Restuarant menu in the bar could have been better

Excellent

Stayed in April 2024

The only thing that I can think of is because we couldn’t change the air conditioner, we wanted more cold but it can be totally our fault not knowing how to change that.

Everything, pool very organised, there is time for children to go there, there is fast track, very clean. I loved the jacuzzi and both saunas. Excellent room, good space, bed very comfortable. I really enjoyed and will definitely come back.

Stayed in May 2024

Location and service was exceptional

Stayed in May 2024

Great facilities, pool

Stayed in April 2024

Bathrooms could do with being updated and modernised. They work fine and fit for use but I think other hotels have the upper hand with a more modern looking bathroom. The leonardo’s bathrooms are outdated black and white tiles etc but that’s personal taste I guess. Other people have made the same comments too. The member of staff who checked us into the hotel when we first arrived was very rude and blunt. We have stayed at this location 4 times now but if it was my first time it would’ve put me off returning. We had a complimentary breakfast courtesy of a manager due to some issues with our previous stay. The lady on the reception when checking in told me I was wrong about my booking etc. I had my confirmation email to prove what I was saying was correct and when I told her that I’d been in correspondence with Terry the manager prior to my booking regarding it she still insisted I was wrong. That was disappointing especially considering I was right, my booking I said I’d made was correct and that Terry had sorted and overseen it. Was disappointing to start the birthday celebrations off this way.

Booked for my girlfriend’s 30th birthday weekend. Breakfast is a full English buffet, cereal, salmon, cheeses, pastries, mini muffins, fresh fruit etc. such a wonderful feast and all fantastic quality items. Staff helpful and friendly.

Stayed in April 2024

Nothing

The location was ideal being near to the tube station and Tower Bridge. The hotel is lovely, very clean and welcoming.

Stayed in May 2024

The staff were excellent and looked after my every need. Location perfect for my work commitments. At the same time I explored the local area which is stepped in history. Food excellent. Bar and restaurant staff excellent. In fact all staff excelled at what I would expect 5*

Stayed in May 2024

Checking in we checked in on line but then we had to queue in a hot reception for over 10 mins as it was very busy so more check in desks needed.

The hotel is situated in London City facing London Tower the views are spectacular. It is also in walking distance of all The tube stations to get you all around london .

Stayed in April 2024

We were pleasantly surprised with an upgrade of our booking. We had an executive room, really spacious, especially for London standards. Clean, modern hotel, close to the tube station.

Stayed in April 2024

The hotel was a little bit overheated.

Super efficient, friendly and helpful staff.

Stayed in May 2024

Nothing of concern.

We traveled to London for insurance-related business and found the location very well situated and easy to get to our meetings during the day and in the evening. The hotel staff and facilities were great.

Stayed in April 2024

I should've stayed longer!

Loved everything about it. Amazing concierge, great reception, phenomenal view from the room. Very clean. Excellent location. Everybody was happy and pleased to help. Nothing was too much to ask for. Absolutely delighted. I have already recommended to friends and family.

Stayed in May 2024

The room is very nice and had a great view of tower bridge. I could not regulate the temperature in the room and when the aircon is turned ion its quite loud. the shower has great pressure but if you are any way restricted its quite a high bath to step into the tub for a shower.

Stayed in May 2024

Not enough beds around the pool. 5 beds for a hotel that did not acceptable

Perfect location

Stayed in May 2024