Room we had wouldn't have been my first choice in terms of decor but the bed was super comfy, maybe time also to upgrade the bathrooms in line with competition but still very acceptable. Invited to have a drink at the bar as our room wasn't ready when we arrived to check in - was surprised to then be charged for the coffee and tea we ordered!

Breakfast was excellent - served in the room at no extra charge and with a great selection and no silly extra charges like other hotels - bravo! Location is excellent for West London and very quiet in a tucked away position. The staff are incredibly friendly from the GM downwards. Proper 5 star service.

Stayed in April 2024

The breakfast choices are excellent

Stayed in May 2024

Staff was amazing the location the facilities all amazing the fine touches Little extras

Welcoming comfortable and staff was so lovely ☺️

Stayed in May 2024

The staff make it an amazing experience. Very easy to stay there, all very calm and relaxing.

Stayed in May 2024

The huge faux flower display secured to the front of the building. This was particularly unattractive from inside room 11, where it obscured our view out whilst at the same time limiting the natural light into our room. The wooden batons and tie wrap’s/stickers visible from inside the room was ill conceived, with little obvious consideration to the paying guests that occupy the rooms. Given that the internal flower arrangements are beautiful natural, seasonal displays, this addition appears at odds with the property, so much so that had this been in place before the time of booking we would have perhaps not selected the hotel for our visit. Other minor observations during the stay relate to a difficult toilet flush mechanism, continuously dripping cistern/sink and antiquated coffee making equipment. Perhaps a small jug of milk in the room minibar cooler would help?

Intimate and beautifully presented, particularly the bar/lounge and breakfast rooms.

Stayed in May 2024

That I couldn’t stay there for ever.

Class act. Superb staff, wonderful rooms, yummy extras, perfect location.

Stayed in May 2024

Room on smallish side

Location Staff Good vibes Very good breakfast Jacques and bartender were great Room on the smallish side

Stayed in May 2024

N/A

Uniquely decorated bedrooms that were well-appointed with beautiful furniture and amenities. The staff were pleasant and treat you like royalty. Simply put, this is one beautiful boutique hotel that doesn’t disappoint.

Stayed in May 2024

Nothing

Everything was exceptional!

Stayed in May 2024

Excellent location, great staff with exacting attention to detail.

Stayed in May 2024

Absolutely nothing.

The comfortable bed and cleanliness of the hotel and room. Customer service was fantastic. I stayed 4 nights and loved that I had candies and sweets offered to me daily. The bartender makes a killer martini! So good.

Stayed in May 2024

Nothing

Very clean. Great staff! Everyone was very welcoming. Good location. Close to shopping, sights and restaurants. Really enjoyed our stay here.

Stayed in April 2024

I informed the hotel that I am coming to celebrate my birthday but I did not hear Happy Birthday at that day. The only person who congratulated me the next day was the lady at breakfast because she had a birthday the next day after mine. But since everything else was amazing, I would say it is just small remark from my side.

One of the best hotel stays I have ever had. I think that this hotel really deserves its ranking. Nathan at the reception (the only name I remember) welcomed us and we even managed to check in 2 hours earlier, however we did not expect that. He also gave a lot of tips where to go and what to see. I must say that all the staff are very friendly, polite and respectful. All women that serve breakfast were making the beginning of our days great and very positive. Food was really delicious and we could choose the dishes or adjust them as we would like. The room was very nice, not too small, with all facilities we needed. Adaptor was provided in the room that made our charging of the devices easier. We liked the opportunity to take some treats and tea at the reception. The cleaning of the rooms was done in a proper way.

Stayed in April 2024

Nothing was lacking at all. We have no complaints whatsoever.

We had a short but sweet stay at the Egerton House Hotel. Absolutely everything was perfect, from check-in to check-out. The staff was professional, very welcoming, and helpful in answering any questions or giving recommendations. They really could not have been any nicer, from the front desk, to the bar, to the breakfast room. The breakfast was wonderful. There was plenty of choice with the cold items, and a nice choice of hot entrees, all delicious. The room was super comfortable, loved the bedding and all of the amenities the room and bath provided. The location was great, within walking distance of the Albert and Victoria Museum, Hyde Park, Harrod's and other shopping, as well as restaurants. We cannot wait to come back and stay for a long duration. The Egerton House deserves all the positive reviews and accolades it has received. Excellent!!!

Stayed in March 2024

The full experience. Very beautiful property, super friendly staff, excellent service and top location

Stayed in April 2024

Nothing

Lovely accommodation friendly staff and attention to detail

Stayed in April 2024

Everything; we will for sure be back! Thanks a million for everything, specially to Julia in reception! Localization was amazing, the room was big and clean, breakfast was very nice as well!

Stayed in April 2024

Nothing

Amazing hotel, perfect location. Lots of extra touches to make the stay special Nothing was too much trouble for the staff. Home from home feel. Will definitely be back

Stayed in April 2024

Everything was exceptional!

Stayed in April 2024

The added service charges but bed was turned down each night, candle lit in the bathroom, water replenished and a treat to say goodnight.

The friendly and attentive staff throughout the whole day from booking in until booking out and on exiting the hotel

Stayed in April 2024

This was our second stay and we will return again. A hidden gem with superb staff.

Stayed in March 2024

Guests receive five star customer service at this elegant boutique hotel. Everything was perfect, with exceptional attention to detail. A shout-out of thanks to Thomas, Benjamin, Kevin, Jacque, Jiula, Angel and Dean for making our stay even more special. We always choose Red Carnation hotels when in London, and the Egerton House Hotel has our highest and most sincere recommendation.

Stayed in March 2024

Staff is outstanding

Stayed in March 2024

Nothing

Beautiful property, amazing staff, lovely food, great location

Stayed in March 2024