23 Grand Place, 62000 Arras, France
#33 of 78 Holiday rentals in Arras
Guests' ChoiceBased on 316 apartment reviews
8.4Cleanliness
8.7
Comfort
8.9
Location
9.7
Facilities
8.5
Staff
9.1
Value for money
8.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
James
ItalyCentral location, lively
Stayed in May 2024
Reviewed: 28 April 2024
Sian
United KingdomKettle in room was dirty. Shower tray was uneven
The woman at Reception was extremely polite and helpful - thank you
Stayed in April 2024
Reviewed: 25 April 2024
Alex
United KingdomIt felt a little damp in the room but it is an old building so not completely unexpected
Spacious room, excellent location
Stayed in March 2024
Reviewed: 22 April 2024
Jayne
United KingdomNo one there when we arrived and no answer to the phone. , had to go away and come back later. Hard to find due to lack of signage. Shame we had rooflights only no windows or view of the Place
Lovely building, good breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Clara
United KingdomAll good.
Location. Close to shops and restaurants. Parking underground was secure and cost 11 EUR for 24 hours
Stayed in April 2024
Reviewed: 12 April 2024
Peter
United KingdomThe toilet door was a little difficult to open but it didn't affect my stay which I thoroughly enjoyed.
Excellent breakfast and they provided gluten free bread for me. Great location around the square.
Stayed in April 2024
Reviewed: 6 April 2024
Fran
United KingdomNothing
Wonderful location. Sabrina was particularly friendly and helpful. Breakfast was excellent.
Stayed in April 2024
Reviewed: 1 April 2024
Dominic
United KingdomNothing!
Lovely place. Incredible food. Friendly and helpful staff.
Stayed in March 2024
Reviewed: 1 April 2024
Anneke
GermanyVery centrally located with a public parking garage directly in front of the hotel under the main square. The garage was accessible with a code printed on the ticket if you needed to get to your car. Was ideal for me and cost just over €8 for the time from 6:03 pm to around 10:30 am next day. Comfortable, pleasant, perfectly clean and reasonably priced hotel.
Stayed in March 2024
Reviewed: 19 February 2024
Jennifer
United KingdomStayed here for a night stop over when travelling back from the Alps. Great location and easy to find. Parking was a little busy in the square in front of the hotel but we found a space eventually. Hotel was nice, very comfortable bed. Had to leave in the morning before breakfast but it looked good!
Stayed in February 2024
Reviewed: 6 January 2024
Sarah
AustraliaLocation
Stayed in January 2024
Reviewed: 14 December 2023
Michali
GreeceSpacious place. Everything was really clean. Bed was well made and big. Bathroom was amazing
Stayed in December 2023
Reviewed: 13 December 2023
Tc
United KingdomDidn't like the open bathroom, no privacy. Also the door knob of the toilet was broken.
The location was fantastic, and the view from our room was beautiful.
Stayed in December 2023
Reviewed: 9 December 2023
Leanne
United KingdomIf I had one criticism it would be that there was only one tea bag & no uht milk in our room yet I booked it for four people, we all like to start our day with a cuppa :) The staff in the adjoining restaurant gave us both on request however
The lady on front of house was friendly & helpful. The location for the purpose of our visit which was to go to the Christmas market was absolutely outstanding, we couldn’t have asked for better. Our room looked directly out onto the market square which was stunning especially later in the evening. The room was clean and both the double bed and sofa bed were very comfortable.
Stayed in December 2023
Reviewed: 7 December 2023
David
United KingdomSome of designer fittings
Location. Calmness
Stayed in December 2023
Reviewed: 17 November 2023
Alice
United KingdomThe location is fantastic, lovely staff, very good sized and well equipped room. Simple but very good breakfast.
Stayed in October 2023
Reviewed: 3 November 2023
Sarah
United KingdomSlightly run down. Bathroom door, paint work, but tired in places
Location, room size, staff, atmosphere, breakfast
Stayed in November 2023
Reviewed: 24 October 2023
Georgina
United KingdomDecor was a little tired and bed light not working
Bed very comfortable. Hosts very welcoming Breakfast lovely
Stayed in October 2023
Reviewed: 24 October 2023
Sarah
United KingdomLocation
Stayed in August 2023
Reviewed: 9 October 2023
Christina
United Kingdomsome noisy neighbours
great location, good space, great view over square, helpful reception
Stayed in October 2023
Reviewed: 4 October 2023
Cari
CanadaThe staff in the restaurant were helpful when asked but not very friendly.
The owners were very helpful and friendly. The beds were comfortable, the rooms were spacious and well thought out for storing luggage and organizing personal items. The restaurant serves a lovely continental breakfast (12 Euros pp) as well as great dinners. There is no elevator to the upper rooms.
Stayed in September 2023
Reviewed: 3 October 2023
James
AustraliaComfortable room, great location in historic building
Stayed in September 2023
Reviewed: 23 September 2023
Michael
United KingdomWe left some belongings in the room and despite contacting the hotel and being told they would send them, they never have and do not respond to messages or emails
Great location
Stayed in August 2023
Reviewed: 21 September 2023
André
CanadaThere was an event in the square in front of the hotel which made access slightly difficult. We had to find parking underground nearby which was an adventure but once we located the entrance it was fine.
The hotel staff was friendly. Lots of dining options close by. Breakfast was ok. Room size was larger that anticipated which was a pleasant surprise.
Stayed in September 2023
Hermanus, South Africa
Brno, Czech Republic
Edremit, Turkey
Seward, USA
Seminyak, Indonesia
Anse Kerlan, Seychelles
Pag, Croatia
Abidjan, Ivory Coast
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content