There is no staff present. All is handled remotely which presented some problems. On the second floor, difficult to locate; Taxi can't pull up in front

Location, price, bed; located in a plaza with restaurants , metro.

Stayed in May 2024

Access process cumbersome and speaker in reception area of very poor quality so difficult to communicate

Location and ambiance

Stayed in May 2024

Entrance and exit control is a bit difficult.

Even though it's in the city center, accommodation is reasonably priced.

Stayed in May 2024

All was great. Just the amount of messages & emails were a bit overwhelming for such a short stay.

Great location. The room was very clean. Beds were comfortable.

Stayed in April 2024

Small bathroom

Excellent location, clean and staff very responsive

Stayed in April 2024

I didn't like the fact that on the same morning the staff said to me that I could leave my piece of luggage there at 12:30 pm and do the check-in after 3 pm. But it was 11:40pm when I contacted them to let them know I was on my way, and they said I could not leave there my stuff as there was no room left... The second thing I didn't like at all, was the fact that in my ensuite bathroom the shower had only a fabric curtain, no bathtub, no cristal doors...so the second I took a shower the bathroom floor became a small swimming pool, thank God there was a draine there too and I got rid of all that water by pushing it into the draine with my feet and two towels which got completely dumped with water...not a very acceptable exeperience...

I liked its location and "bed-room" area.

Stayed in March 2024

Good room

Stayed in March 2024

It wasn’t properly clean, the room had a lot of hairs around it.

Location, room was good, amenities were decent, nothing to complain except for one thing

Stayed in December 2023

Double bed)

Prise and friendly staff

Stayed in December 2023

It could improve the check in process

Location

Stayed in December 2023

metro station at the door, very good localisation (Chueca)

Stayed in November 2023

The door was a bit difficult to open at first.

Very simple but clean room. The location of the hostel is great. Good value for the price.

Stayed in October 2023

It's a bit shabby, and no little things like soap by the sink or tea kettle. It was noisy and sometimes someone smoked cannabis, so keep your window shut ;)

Great location, detailed instructions for check in, cleanliness. There is wonderful poke place an tapas bar just next door!

Stayed in October 2023

Location

Stayed in November 2023

When checking-in, the room was not cleaned and we had to wait until 5pm to get access to the room. The codes to the building entrance did not work. The management thought nothing about the wasting of our time while they did repairs on the building entrance door and gave us no compensation for our lost time.

Good location and clean

Stayed in October 2023

Pillows, really need extra pillows, very uncomfortable.

Clean and functional. Good location.

Stayed in October 2023

No physical staff. We took 2 hours just to check in through the automated system. It's innovation, but with kids and luggages it's a little bit annoying.

The room is great, everything about the room is awesome.

Stayed in September 2023

The room was clean but there was hair in the bathroom, a bit disgusting. We also had some problems to enter the building the first time although the owner aswered our texts quickly (i was in a WhatsApp group with all the staff members), she was a bit rude.

The beds were quite confortable and the room os spacious enough for two. The air conditioning worked very well too. I appreciated the elevator since i was travelling with suitcases. Overall, its good quality for money and its in a great location, just a 15 min walk to Gran Vía.

Stayed in August 2023

difficult access to the hostel

localization

Stayed in July 2023

All the connections with staff online

Location

Stayed in July 2023

The digital system to get into the apartment is complicated. I'd prefer good old ways of check-in.

The room was big. Location was good.

Stayed in April 2023

The checkin process is a bit hit-or-miss. I can understand why so many people complain about it in the reviews. But it worked out OK in the end. Unfortunately the shower did not drain well, which wasn't fixed in the time I stayed there. And the floor is very noisy/crackling - whenever someone moved in the adjacent rooms it was very audible.

The location is excellent, the price is also very fair compared to other places in that area. Overall, the room was decent and the bed was minimalistic but comfortable. My room had a window facing the backside of the building and it wasn't very noisy even though the area tends to get busy at night. The communication with the staff through whatsapp might be a bit off-putting in the beginning but they were very quick in responding and generally I had a good experience with this slightly unconventional setup. But I can't imagine what would happened had I run out of battery on my phone haha. The walls are rather "thin" which didn't bother me much but I could overhear some intimate activities in the room next to mine.

Stayed in May 2023

No one around for help and information...

Location perfect...

Stayed in April 2023

Having to use the app every time to open front door is a bit of a pain! a code would have been better!

location, location!

Stayed in May 2023