N/A

Excellent location

Stayed in June 2024

Only negative point to raise was the levy imposed on guests to use the leisure facilities during the day. £39 to use facilities that don't appear to of been upgraded or refurbished. Not sure why they have installed a number of hot tubs in the bar / patio area?.

Hotel is well placed with Wakefield / Leeds all within easy travelling distance. Room 26 was excellent, great view. Meals in the Restaurant and at breakfast was also excellent.

Stayed in May 2024

See above.

I loved everything. Unfortunately something happened and I had to leave at 230am, I had to miss my massage at the spa. But yes it is a beautiful hotel

Stayed in June 2024

Decent breakfast in beautiful location

Stayed in May 2024

A few niggles with the room that were reported directly. Don't particularly like the new arrangements to the different sides of the property.

Amy was very helpful. Couldn't do enough to ensure the stay was lovely.

Stayed in May 2024

Our room was lacking natural light. Perhaps the top 3rd of the windows could be clear to show the sky. Soft furnishings including carpet showing age and wear including a couple of stains. Some assistance available with luggage from the carpark to the island would be useful, even if just a trolley.

Beautiful property in a lovely setting. Very good food offered including vegetarian and vegan choices.

Stayed in May 2024

It would have been lovely to have been on the island, but despite having the room next to the car park we had a very quiet evening.

The breakfast was a disappointing choice of boring cereals and not very many packaged yoghurt.

Stayed in April 2024

The bed was like sleeping on a rock it was so hard and extremely uncomfortable and the room was very dated and could of done with being decorated and the bath was dirty But they came straight away and cleaned it when we told them about it .I ordered a steak in the restaurant and it was stone cold when I got it . The biggest annoyance was if you wanted to use the swimming pool you had to pay an extra charge of £39 per person which we felt was ludicrous and plus it was only set times that you could use it aswell

The staff was lovely and the room was very spacious in a lovely location as Our room over looked the river

Stayed in May 2024

There was a problem with hot water - apparently they had tried to contact me to warn me and offer a cancellation but we were travelling. Our lovely room had curtains that were is shreds on the side, a chair with the underneath hanging down and a dirty skirting board by my bed.

Stunning location - friendly staff who offered us extras to compensate for the lack of any hot water

Stayed in May 2024

Minor glitches rather than dislikes. The Grand Cafe was functional but in such a green area why the plastic flowers - lose them please. The menu was a bit pretentious but the food not very exciting. Running a hotel is expensive but the room was a bit tired looking (chipped wall paper); the bathroom sundries were sparse and loo roll supply mean. Not within the hotel's control - phone signal so weak as to be almost non existent

Very friendly staff - always willing to help The location was superb - the hotel is on an island in a lake surrounded by beautiful gardens. It was quiet and relaxing. For a Georgian hotel the plumbing was good and the shower reliable!! Excellent fish and chips in the cafe. The hotel's history is interesting: first known nature reserve (albeit created from sugar plantation wealth) owned by the inventor of the bird box of with potential for further recognition as a heritage green space. Make more of the history as a selling point.

Stayed in May 2024

The property is set in beautiful surroundings. Very spacious and comfortable room, really good facilities. Restaurant was lovely, good food at reasonable prices. Staff were brilliant, friendly and efficient.

Stayed in May 2024

Nothing achy fault it

The location was perfect and surrounding lovely

Stayed in May 2024

Unfortunately there were no hooks in the room or bathroom on which to hang outdoor clothes or towels. Breakfast and food at dinner was mostly enjoyable: - however, the bread was so disappointing. Why in such a beautiful hotel do you have sliced blotting paper for bread at breakfast? Poached eggs on blotting paper rather than on a fresh local loaf or sourdough was such a disappointment. The best hotels have delicious fresh locally baked bread at the breakfast table. That's the main downside - fussy I may be - but quality of food is so important these days.

Staff were utterly delightful. Location was divine. The shower was most enjoyable with plenty of pressure so that my body has never felt so clean and refulgent. The whole refit of the hotel was well done and blended old and new effectively.

Stayed in May 2024

All good.

Wonderful location. Beautiful and tranquil!

Stayed in May 2024

Nothing to dislike

Great Food , pleasant staff.

Stayed in April 2024

Location

Room clean and ok

Stayed in April 2024

Just a few things which need mentioning. Our room was a little tired and not cleaned very well. It had been vacuumed but around things, small items could have been moved. One glass was dirty from the previous guest and one mug had a chipped handle and coffee marks running down the side. This was quickly rectified but shouldn't have happened.

The views are stunning and a very nice hotel. Spacious room.

Stayed in April 2024

Bed was uncomfortable, mattress needs replacing

Excellent food and high class customer service

Stayed in April 2024

Pool facilities are no longer part of the package when booked through booking.com, if you wish to use the facilities (apart from 07:00 -09:00) there is now a charge of £30 per person per session. These used to be included but no longer are. Sadly. If you book and want swimming package we were advised to book directly and select the relevant package in future.

Great location, excellent facilities, good food and nice rooms. Friendly staff.

Stayed in April 2024

Room 22 very noisy with water pipes. Kids in the swimming pool pre 9am Lack of atmosphere in bar area

Lovely location

Stayed in April 2024

Beautiful We loved the bridge over the lake

Stayed in April 2024

Unclear subsidies for food on the half board Room wasn't restocked when cleaned Expensive leisure facilities

Great location clean room

Stayed in April 2024

Unfortunately, it wasn't made clear when booking that the spa was an additional rather sizeable cost (I've never known a spa hotel not to include access to the facilities, only treatments).

Location is stunning, room and bed clean and very comfortable, food was excellent, staff friendly and spa was very nice... if an unexpected additional cost.

Stayed in April 2024

The room was hot with no option to turn the heat down

Lovely grounds and scenery very clean rooms

Stayed in April 2024