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  5. Reviews of Mercure Edinburgh City - Princes Street Hotel

Reviews of Mercure Edinburgh City - Princes Street Hotel 3 stars

53 Princes Street, Edinburgh, EH2 2DG, United Kingdom

#143 of 171 hotels in Edinburgh

Guests' Choice

Review score

Based on 5848 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    9.6

  • Facilities

    7.2

  • Staff

    8.6

  • Value for money

    7.0

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 7 June 2024

    8.0
    Worked well to come and go from.
    • Leisure trip
    • Couple
    • Classic Twin Next Generation
    • Stayed 3 nights

    Tight room layout without an extra table or chair. View over back alley & fire escapes.

    Great location near train station.

    Stayed in May 2024

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Privilege Double Next Generation
    • Stayed 3 nights
    • Submitted via mobile

    Coffee machine not good at all

    View was gorgeous….very central and walking distance to train station…walking distance to hop-on-hop-off busses

    Stayed in May 2024

  • Reviewed: 5 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double Next Generation
    • Stayed 3 nights
    • Submitted via mobile

    Stairs, not many but not zero, to get into the hotel. Put in a proper ramp for those with heavy cases

    Good bkfst sélection. I had some problems with the room initially and when I reported them, someone came immediately and fixed them. Impressive.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Twin Next Generation
    • Stayed 2 nights
    • Submitted via mobile

    Very sole internet

    Great location

    Stayed in May 2024

  • Reviewed: 4 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 3 nights

    I did not like the smell in the lobby when you entered hotel, too heavy "perfume" Breakfast was fine, but in everything in so small dishes, that they were often empty - also would have preferred more vegetables

    Excellent location, big room, all basically good Staff was very friendly and helpful

    Stayed in June 2024

  • Reviewed: 31 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic Double Next Generation
    • Stayed 1 night
    • Submitted via mobile

    Stairs to lift. Metal ramp for wheelchair users only. Toilet not available at reception Construction outside

    Location excellent. Restaurant good as guests staying at the hotel were offered 25% discount for dinner. Tram or Bus available nearby.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Classic Double Next Generation
    • Stayed 3 nights
    • Submitted via mobile

    Wi-Fi inside the room was bad so I had to go to the hallway for better Wi-Fi signal. Also I'm confused by the lack of shower door, resulting in a lot of water on the bathroom floor.

    Stayed in April 2024

  • Reviewed: 28 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Twin Next Generation
    • Stayed 2 nights
    • Submitted via mobile

    The hotel needs better management and attention to the guests . We stayed two nights . They did not come to clean the room. Our sink was blocked. We informed them upon check in but nobody showed up until we were checking out .

    Location is exceptional. View of some rooms looking to the castle .( unfortunately ours was not among them ) It has undergone a bit of refurbishment.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Clean and friendly hotel.
    • Leisure trip
    • Couple
    • Classic Twin Next Generation
    • Stayed 2 nights
    • Submitted via mobile

    The view from our room was like looking out over a gulag. Very noisy machinery going all night which made it impossible to open a window to cool down the very warm room. We asked for a front facing room and were told there were none available. We informed the staff that we were disappointed with the room. The food was adequate and plentiful without being remarkable.

    The staff were incredible. They were all going out of their way to be friendly, helpful and very conscience. The hotel is very clean. The staff were constantly polishing and cleaning. Location is superb and the view from the restaurant is stunning.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Classic Double Next Generation
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a bit stuffy and the cost is high. (Compared to the area, though, it's on par or a bit lower than most.)

    The location and the views from the hotel are amazing! It is SO EASY to get to transportation and the major tourist areas. Breakfast was very good with a lot of options.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    View from room was amazing

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Family Room
    • Stayed 1 night
    • Submitted via mobile

    Check in was great. Rooms with comfortable beds. Only complaint is Wifi never worked well.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Just OK
    • Leisure trip
    • Couple
    • Classic Double Next Generation
    • Stayed 2 nights

    Room was OK but very tired and tiny. The closet was no more than 15 inches wide and the safe was so small and almost hidden. I could not fit in a small laptop.

    staff was ok. Location was very convenient.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Convenient for Waverly Station, with a good location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Our Room was comfortable and overlooked Prince's Street, and it was just possible to glimpse the Castle from our window. We were joined by two friends for Dinner, and received an unexpected, but most welcome, Residents' discount off the total Dinner price which pleased us greatly, as they were charging 'Central location' prices.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The entrance has strong fragrance smell, too strong ! And not everyone likes the smell…

    Stayed in April 2024

  • Reviewed: 9 May 2024

    8.0
    Great location, safe and clean older hotel.
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a little run down and need updating

    Staff let me check in very early which I really appreciated. The front of house staff were very helpful with my bags etc. The location is great and view out the window was amazing

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Twin Next Generation
    • Stayed 2 nights
    • Submitted via mobile

    The shower. Please build them so that you can close the door of the shower All this water on the floor urgh !

    Localisation was perfect Staff was helpful and nice Beds were comfortable We were afraid at first because of the comments but our stay was quite pleasant. We were told we had a just refurbished room so maybe that's why but anyway it was nice

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Great !
    • Business trip
    • Solo traveller
    • Classic Twin Next Generation
    • Stayed 2 nights

    Instead of ramp, there are 4-5 stairs to carry luggage from the outside of the hotel to elevators for reaching reception/lobby which is at the 1st floor.

    The hotel offered lot of varieties in the breakfast. Everything as fresh & tasty. The staff was very friendly & easy to approach. Location is awesome. Everything is within a long-walking distance. There are short cuts to reach all famous places like the Castle, the open buses etc. Room is little smaller as compared to usual hotels but still OK.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    7.0
    Above expectation.
    • Leisure trip
    • Couple
    • Classic Double Next Generation
    • Stayed 1 night
    • Submitted via mobile

    No access directly to hotel apartments from licensed taxis. If arriving/leaving by private/private hire car can only be dropped off around the corner and have to walk with luggage.

    Excellent location, staff great.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Affordable, comfortable with staff who make you feel taken care of :)
    • Leisure trip
    • Family with young children
    • Classic Double Next Generation
    • Stayed 2 nights
    • Submitted via mobile

    Location is unbeatable, staff were incredibly friendly and helpful. View from the restaurant / bar is awesome!

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Edinburgh is expensive

    All fine for quick stay

    Stayed in May 2024

  • Reviewed: 1 May 2024

    7.0
    Great Location
    • Leisure trip
    • Family with young children
    • Classic Twin Next Generation
    • Stayed 1 night

    Most of the times when I visit UK I use Premier Inn hotels for my accommodation. This time when I was in Edinburgh I stayed here. Room was little smaller than I expected. But it was alright as I used only for one night. Location was great. Easy access to transportation.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 4 nights

    the balcony is for the whole floor, not just for the room. The bathroom was kinda old (therefor also too expensive) but apparently it will be renovated :)

    amazing location, beautiful view from my room, good breakfast ! would recommend :)

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Perfect
    • Leisure trip
    • Group
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything and all ataff

    Stayed in April 2024

Showing 1 – 25

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