Jebel Hafeet, Al Ain, United Arab Emirates
#11 of 18 hotels in Al Ain
Guests' ChoiceBased on 2981 hotel reviews
7.7Cleanliness
7.9
Comfort
8.0
Location
8.9
Facilities
7.8
Staff
8.2
Value for money
7.9
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Abdul
United Arab EmiratesGood options are very limited.
The location is very good, scenic views. Mohammad from Reception and kifayat from concierge were very accommodating and helpful. Good option for kids as there’s small play area and splash mountain.
Stayed in May 2024
Reviewed: 31 May 2024
Salim
United Arab EmiratesBath robe would be nice to go down to swimming pool
Acceptable. Apple danish would have been nice
Stayed in May 2024
Reviewed: 31 May 2024
Harold
NetherlandsIt's all dated. And there was food in the hallway from a room. For 2 days. Not picked up.
The pool and the view are great, staff is nice.
Stayed in May 2024
Reviewed: 24 May 2024
Mahesh
IndiaFood
Location & staff
Stayed in May 2024
Reviewed: 24 May 2024
William
United Arab EmiratesBreakfast.
Amazing location with views across the emirate of Al Ain and the Oman border.
Stayed in April 2024
Reviewed: 23 May 2024
Masroora
Indiapool
Stayed in May 2024
Reviewed: 19 May 2024
Sumiya
United Arab EmiratesLocation
Good
Stayed in May 2024
Reviewed: 18 May 2024
Bhupya
United Arab EmiratesLOCATION
BREAKFAST WAS GOOD .
Stayed in May 2024
Reviewed: 14 May 2024
Falah
OmanRoom size Bed was too soft
Water pressure Clean Food Location
Stayed in May 2024
Reviewed: 13 May 2024
Abdullah
United Arab EmiratesBalcony size Most of the furniture are old now and need some renovation
The staff The location. Swimming pool Room size
Stayed in May 2024
Reviewed: 11 May 2024
Ahmad
United Arab EmiratesRoom design is old, fridge has a bad smell, the shower in the bathroom had a weak pressure
The swimming pool was amazing
Stayed in May 2024
Reviewed: 6 May 2024
Deborah
United Arab EmiratesThe place , it’s so relaxing.
Stayed in May 2024
Reviewed: 6 May 2024
Siyas
United Arab EmiratesFood is not meet our expectations. Not worth and only we had food from there because of non availability of restaurants nearby.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Ivo
CroatiaThe location is fantastic in the top of Jabel Hafeet, it has many amenities around the property where you can find entertainment
Stayed in May 2024
Reviewed: 2 May 2024
Dheeraj
United Arab EmiratesSwimming pool depth
Nice place to relax with a beautiful scenic view of the Al Ain City from the top of Jabal Hafeet
Stayed in April 2024
Reviewed: 30 April 2024
Mohamad
United Arab EmiratesFood test Balcony size
The location ( Veiw ) Cleanliness Staff Out side restaurant
Stayed in April 2024
Reviewed: 27 April 2024
Prince
United Arab EmiratesMissing climate control pool
Views
Stayed in March 2024
Reviewed: 26 April 2024
Irfan
United Arab EmiratesThis was my third visit and that itself explains how much I enjoy going here. Location,facilities,friendly staff,room service everything was upto a good standard Lifeguards by the pool are always vigilant.
Stayed in April 2024
Reviewed: 25 April 2024
Shambhu
United Arab Emiratesslow service/ late service
Safety, security, cleaning
Stayed in April 2024
Reviewed: 23 April 2024
Muhammad
United Arab EmiratesPhones in the rooms were not great, old sockets were loose and one of them was having some sparking sound too. TVs were too small and could've been much better with bigger LED screens.
Over all the stay was amazing, rooms were good size and well lit in the morning. The view was amazing from the room with nice wind in the evening. Lobby lift was fast too
Stayed in April 2024
Reviewed: 16 April 2024
Faisal
PakistanCleaning
Location
Stayed in April 2024
Reviewed: 15 April 2024
Fazleen
United Arab Emiratesnothing
nice
Stayed in March 2024
Reviewed: 14 April 2024
Arif
United Arab EmiratesThe fridge in the room wasn’t working
I likes the room service and swimming pool was soo fun and big
Stayed in April 2024
Reviewed: 13 April 2024
Sreekumar
United Arab EmiratesThere was a foul smell on toilet
Great location and good price
Stayed in April 2024
Poperinge, Belgium
Kingsburg, USA
Goreme, Turkey
Leucate-Plage, France
Zwiesel, Germany
Kanatal, India
Kranjska Gora, Slovenia
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content