we wished there was a microwave in our room just like our previous stay in January.

Staff was accommodating and friendly enough. We did not pay for breakfast because we want to stay longer in bed in the daytime, and that suits us well. The location of the hotel is definitely great because its right across a mall and that is very convenient. The television was not working and we have a personnel checked it,after that,it all worked out fine.

Stayed in May 2024

My freinds

Clean and good location

Stayed in May 2024

All-inclusive resort vibe, with line-ups for meal, questionable buffet breakfast, catering largely to Russian-speaking organised tour guests

Stayed in February 2024

we asked for housekeeping and the cleaner did everything so fast and it’s disappointing he rushed it

i love how clean and comfy the place is and it’s near the mall

Stayed in May 2024

No ev charger

Clean

Stayed in April 2024

Very friendly and attentive staff. Great facilities and a lovely, spacious room.

Stayed in March 2024

Nothing

Staff are excellent and room was clean

Stayed in March 2024

A very pleasant stay. Nice room and good hotel facilities. Family-friendly place with a good restaurant. Very sweet, helpful, friendly and super serviceminded staff everywhere. Especially the reception staff :-) We already look forward to revisiting and can highly recommend a stay here!

Stayed in February 2024

A little bit expensive

Nice room. Clean. Walk distance to Al Ain mall. They have smoking rooms. Parking space.

Stayed in March 2024

When we use the shower, water floods into the bathroom due to the drain being clogged.

Overall good hotel clean and nice staff

Stayed in February 2024

Quick check in, simple yet diverse breakfast and hospitality

Stayed in February 2024

No Tesla charger although I sent an email. I ended up sending my car with recovery. This was not communicated earlier although I sent a message through my booking in booking.com and I recieved a message that this will be sorted out. It was good, but I didn’t like that the staff are not giving us time to pay for any service they couldnt wait until checkout to finalize the extra bed and small things they knock middle of the night for the payment. This was disturbing for the kids.

The rooms very clean. Friendly staff, great location.

Stayed in February 2024

I would have really liked if the hot tub/jacuzzi was actually hot. The water was warm, but not in a way that would make it an enjoyable "hot" tub. I spoke to the staff at the spa that the water was not hot enough and she said the water temperature was good enough. It wasn't. There wasn't even steam coming out of it. I also noticed that the hot tub had some light brown stains on the inside of it. It needs to be cleaned and scrubbed more thoroughly with good cleaning products to melt off all the grease.

I really liked the amenities such as the swimming pool, sauna, great shower rooms and the steam room. The hotel room was also spacious and I love the way the bathroom was designed.

Stayed in February 2024

No balcony

Clean

Stayed in February 2024

We had a family suite - that faced internally, which meant the view was of inside the middle of the building - very dark and depressing and for the price surprising

Spacious rooms…. Good amenities and facilities

Stayed in January 2024

not smart tv

Very caring staff , helpful-room complete items, very clean room ,wonderful , thankyou

Stayed in February 2024

buffet breakfast was not part of the room, so we have to pay that separately. and the buffet breakfast was a big pricey.

room was great. We had a big bed, very comfortable. The toilet and bathroom was also huge. The hotel is situated across a major shopping center or mall and that is a huge advantage. We paid for the hotel's buffet breakfast. It was an "ok" breakfast deal.

Stayed in January 2024

Nil

Staff were very nice specially Mahmoud in the reception he was very helpful and cooperative with flexblitity to satisfy customer. Also Ms. Fatima was smiling and hugging my daughter for simple feedback by my daughter . Swimming pool , Gym all recreation at the 6th floor .

Stayed in January 2024

Breakfast too expensive

Location near Alain Mall, Free underground parking, clean, complimentary late check out

Stayed in October 2023

Furniture looking a bit old now. Couldn't connect my mobile phone apps. to the TV (as not smart TV). Junior suite offers 1 bathroom to be shared by 2 bedrooms.

Well located for Al Ain Mall which is literally 50m across the road. Breakfast buffet very good with a wide variety of cuisines. Plenty of underground parking spaces even for larger SUV's.

Stayed in December 2023

Too much wood decoration in the room that looks outdated.

Close to Al Ain mall. Delicious breakfast and comfortable room.

Stayed in November 2023

Staff are not available , evertime i had to search for someone for help Housekeeping not available 24 hrs , i ask for cleaning my room but the housekeeping personel replied she finished her work at 6 pm

Clean .Excellent location

Stayed in November 2023

Some one from staff talk to us in bad attitude

Staff member mister Ahmed Ghanem was so helpful

Stayed in November 2023

Staff did not tell us that we can get coupon for the launch

Close to the city Nice roof top Good buffet options

Stayed in October 2023