Zayed Bin Sultan Street, Al Ain, United Arab Emirates
#5 of 18 hotels in Al Ain
Guests' ChoiceBased on 885 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
8.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Ryan
United Arab Emiratesbreakfast.
Room refurbs are excellent
Stayed in April 2024
Reviewed: 19 May 2024
Wadih
United Arab EmiratesThe organization and reception at the hotel entrance on arrival can be better.
The breakfast was rich, varied, and delicious. The staff were attentive and prepared. The hotel location was convenient and the facilities and F&B outlets were very good.
Stayed in May 2024
Reviewed: 18 May 2024
Obada
United Arab EmiratesRoom is old and poor
Friendly staff, good swimming pool
Stayed in May 2024
Reviewed: 10 May 2024
Andrew
United Arab EmiratesSwimming pool menus limited, not sufficient choice, quality of pool food poor!
Location, staff excellent
Stayed in May 2024
Reviewed: 10 May 2024
Kathy
United Arab EmiratesI would have preferred a room with a pool view as my city view wasn't great and there was a bit of construction noise in the afternoon. I didn't use the balcony as there wasn't much of a view!
The rooms were very comfortable and clean (I was in the new wing.) The pool area was very pleasant. The service in Trader Vic's in the evening was very good.
Stayed in May 2024
Reviewed: 3 May 2024
Ahmed
Saudi ArabiaEverything was perfect
Stayed in April 2024
Reviewed: 29 April 2024
Nicola
United Arab Emiratesonly one member of staff at the pool, he was run off his feet!
staff were really helpful, especially Lanie on reception, rooms were spacious and newly renovated
Stayed in April 2024
Reviewed: 25 April 2024
Smith-windsor
United Arab EmiratesNonsmoking room but smelled of smoke
Breakfast Pool
Stayed in March 2024
Reviewed: 23 April 2024
Sherly
United Arab EmiratesWe had to wait longer than required to get our room.Also the first night of our stay there was a party outside our room from 7pm-10pm and we couldn’t rest.
The facilities
Stayed in April 2024
Reviewed: 15 April 2024
Ahmed
Saudi ArabiaA little bit far from the town
EVERYTHING IS UNIQUE, especially the new section
Stayed in February 2024
Reviewed: 8 April 2024
Barthwal
United Arab EmiratesThe activities are not much.
It's beautiful and the staff is very helpful.
Stayed in April 2024
Reviewed: 6 April 2024
Nazz
United Arab EmiratesThe bathroom smell.
The helpful and friendly staff
Stayed in March 2024
Reviewed: 5 April 2024
Fadi
United Arab EmiratesThere was work on the outdoor play area from Monday till Friday (they were changing the flooring of the play area), and main reason we chose the villa area was because of the playground. Due to my bad luck, they started work on Monday when we checked in and finished work Friday at 1, my kids didn't get a chance to play in the playground, and it was the main reason we decided on this hotel and the detached villas in front of the playground, that was an inconvenience for the kids, otherwise, everything else was great.
The Villa, the breakfast, the amenities, the staff were helpful and nice, the Trader Vics, proximity to everything in Al Ain. All in all, it was mostly a pleasant trip.
Stayed in April 2024
Reviewed: 5 April 2024
Anas
KuwaitThe room service kitchen needs an emprovment
Stayed in April 2024
Reviewed: 11 March 2024
Khan
United Arab EmiratesRestaurant not much option
Yeah nice location
Stayed in February 2024
Reviewed: 7 March 2024
Anyiam
KuwaitLovely clean comfortable hotel and lovely food
Stayed in March 2024
Reviewed: 7 March 2024
Tiffany
United KingdomWe were unlucky that a couple of facilities were closed for maintenance
Clean and modern.
Stayed in March 2024
Reviewed: 2 March 2024
Rauf
United Arab EmiratesTv didn't have much to offer like YouTube etc. Only basic channels.
Room size was good, very clean and comfortable bed.
Stayed in February 2024
Reviewed: 21 February 2024
Fereshteh
United Arab EmiratesComfortable and clean Breakfast was great
Stayed in February 2024
Reviewed: 21 February 2024
Almuhairi
United Arab EmiratesLittle overpriced for the stay
Staff's hospitality
Stayed in February 2024
Reviewed: 19 February 2024
Brett67
United Arab EmiratesTerrace on the 1st floor rooms were a good size but there was no fealing of warmth or privacy as you looked left and right and could see all balconies. Some screening would be better
Breakfast was great, would have liked coffee from the coffee bar to be included, selection and quality was good.
Stayed in February 2024
Reviewed: 18 February 2024
Romeo
United Arab EmiratesVery poor internet connection
Stayed in February 2024
Reviewed: 13 February 2024
George
United Arab EmiratesWiFi not available , due to rains, but same situation next day also? When it was sunny day Thank u Àgghjjkkk Dfhjjkkkk Ghjddhjjkk Dghjkkkk
Stayed in February 2024
Reviewed: 10 February 2024
Suleiman
OmanThe confusion about booking for old wing or new wing. Reception insisted that our booking was for the old wing. This was not made clear from the room details. After a bit of pressure they put us in the new wing.
The new wing was of High quality finishing of room and bathroom. clean and exceptional pool view.
Stayed in February 2024
Siracusa, Italy
Cape Carteret, USA
Caseyville, USA
Dana, Jordan
Beycik, Turkey
Riederalp, Switzerland
Rome, Italy
Belluno, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content